
Over at Gridskipper.com you'll find an interesting item about JetBlue. It says that the airline "has stopped taking customer calls -- if you ring JetBlue's toll-free number, an apologetic lady greeter says that they're not accepting new contacts due to high volume..." Read the whole post at Gridskipper.
Curious, I called JetBlue just now. I got through to a reservations agent within about eight minutes, which isn't too bad when compared with the hotlines run by other airlines. Perhaps the poor customer service earlier this morning was only a hiccup.
Tell us about your customer service experiences with various airlines during this storm and its aftereffects by posting a comment below.
One possible lingering problem: JetBlue's website is posting the following message: "Due to an unusually high email volume, you may not receive a reply for 5 - 7 business days." Wow!
JetBlue's reservations agents are famous because they work out of their homes instead of call centers. Perhaps the airline's roughly 1,000 agents aren't enough to handle a crisis?
User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.