
Have you ever been involuntarily bumped when a flight was oversold? Well, it's time to speak up.
The Department of Transportation is seeking comments from the public on its airline compensation rules for passengers who are involuntarily bumped.
Which of the following policies is best?
--Leave the current compensation limits in place. These limits are $200 for a short delay for rebooking (meaning two hours) and $400 for a long delay (meaning more than four hours). For more explanation of the current rules, see below.
--Boost the current compensation limits to $290 for short delays in rebooking and $580 for long delays.
--Boost the compensation limits to $400 for short delays in rebooking and $800 for long delays.
--Boost the limits to $624 for short delays in rebooking and $1,248 for longer delays
--End all limits and make compensation for short delays equal to the value of the ticket, or double the value of the ticket for long delays with the payment doubling for longer delays
Here is further explanation of the current rules.
The Department of Transportation requires compensation for passengers who relinquish seats voluntarily. There's no federal standard for that compensation--you're only guaranteed something, usually a flight voucher. For passengers who are involuntarily bumped on domestic flights, the rules are as follows: If you're on another flight within an hour, you get nothing; within two hours, the airline pays you the equivalent of your one-way fare ($200 max); more than two hours later, you get 200 percent reimbursement ($400 max). Here is the government version of its rules.
You must contact the Feds directly if you want to voice your opinion. Comments posted to this blog will not be forwarded to the government.
For step-by-step instructions in how to post your comment, read on...
Contact the Feds using this two-step process. First, find and download the proposal by clicking here (http://dms.dot.gov/search/document.cfm?documentid=125513&docketid=9325).
Then, to submit a comment visit this webpage:
https://dms.dot.gov/submit/
The instructions on this page are somewhat misleading. You do not have to "register" to post a comment. Simply click on the "continue" button. In the field that says, "docket number", copy and paste this docket number: OST-01-9325. You will see other fields with confusing terms. Just ignore them and leave them as they are. Next, you must provide at least one of the following: Your email address, your phone number with area code, or your complete postal address. You do not have to fill out any additional information. You can leave the other fields blank. Next, click "continue." You should see a screen that says, "Comment." Type your comment in this window. Be specific in saying which of the five proposals you think is best by spelling out the proposal. For example, you might say, "I support leaving the current rules in place." or "I support raising the limits to $624 for short delays in rebooking and $1,248 for longer delays." Those are just examples. You can disagree. Feel free to word your own opinion--whatever it is.
Earlier: Tell the Feds your views on passport rules.
(Hat tip to Volker Poelzl and his new Transitions Abroad blog Wide World Cafe.)
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I don't believe there should be a limit on what the goverment should compensate for bumping passengers. How can you put the same value on each persons loss? Even a 2hr delay can cost a person a LOT more than $200 in losses at final destinations.
Posted By Bonnie Morrow on July 16, 2007, 8:40 AM
Bonnie, the "government" does not compensate travelers for being bumped, the airlines do. The "government" sets the rules and sets the rates at which the airlines must compensate the bumped passengers.
Posted By A.B.Allen on July 16, 2007, 11:11 AM
Regarding "bumping" passengers. This can only happen if the airline has sold the seat you have paid for to someone else. I call that THEFT!
Posted By Dave Son on July 16, 2007, 11:01 PM
This SHOULD be a fairly straight-forward issue, but isn't. A previous poster wrote regarding the value of someone's time -but that has no bearing on this issue. Keep it simple - a purchased ticket is a CONTRACT. We all realize that there are issues the airlines have no control over such as weather. So if you're flights canceled due to a verifiable weather condition the airline shouldn't be held accountable. BUT, if the airline enters into a contract with me and then does not fulfill their obligation they should have to compensate me. After all, if I wish to change our contract I must pay a hefty fine/fee. If the airline makes a non-weather related change, they owe everyone on the flight the equivalent of their change fee. If they bump you from your flight, they owe you a full AND IMMEDIATE refund, Plus the equivalent of their change fee. Flight delays of less than two hours require issuance of a meal certificate - how hard is it to issue a chit that the vendors in that airline recognize and accept - plus the change fee. Delays over 5 hours and 59 minutes count as a full day and should be an immediate recompense of $400 per day per person, plus the change fee. If an airline requires you to apply for reimbursement, that rate increases to $550 per day per person, plus the change fee.
Posted By Cynthia on July 17, 2007, 1:40 PM
The bottom line is airlines should not be allowed to overbook. What other industry is allowed to sell the same item twice? This policy may have had some justification at a time in the past when there were fares with no cancellation restrictions and penalties but now that is not the case so why are they allowed to get away with it?
Posted By Ken on July 17, 2007, 7:37 PM