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Save/ShareThanks to pressure from Florida's Attorney General's office, Carnival Corp. (owner of Carnival Cruises, Holland America, and Princess Cruises) will refund supplemental fuel charges for bookings made before Nov. 7 last year for trips starting Feb. 1, 2008. The fees were $5 per person per day, and the attorney general said that the fees were not properly disclosed at the time of that reservations were made, according to the Associated Press.
Erik Torkells first blogged about this last November: "Adding fees after you've paid?!"
He also complained about the fees on Fox Business, as noted earlier.
EARLIER Royal Caribbean does the right thing.
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We hope Holland America refunds the fees also. They were not disclosed until after booking either.
Posted By IG on April 3, 2008, 3:21 PM
Costa cruises is owned by Canival, and they charges the fuel charges without disclosure. Does that mean they are refunding those charges?
Posted By vera kamerbeek on April 3, 2008, 4:52 PM
Doesn't Carnival own Costa, too? Costa pulled the same thing. We booked in Sep for a cruise in March. In December we were told the cruise line was adding the surcharge and "there's nothing you can do about it".
Posted By Laurie on April 3, 2008, 6:31 PM
these fuel charges made after the booking and contract payment are illegal...the whole group should refund the money..this has beem a public relations disaster for these cruise lines...you will see all of them change. They hide behind the small print in their contract allowing extra charges. Cancellation carried penalties which in their greed outsmarted them.
Posted By pshoup on April 3, 2008, 10:43 PM
We also got a letter from Costa about a fuel surcharge.In Oct.we booked and paid for our cruise leaving in Nov. 2008. Then in Dec we were notified about the surcharge. Hope Costa follows Carnival and stops this cash grab.
Posted By Sheryl Dancey on April 3, 2008, 11:38 PM
We booked with Carnival July 2007 and I have yet to be contacted by Carnival. In September when they made the announcement, adding the fuel supplement charge, our Travel Agent e-mailed us an updated acknowledgement with the added charge of $5.00 a day, pp. In February, I contacted the Atourney General's office in Florida and filed a complaint. Carnival agreed to the AGs request for the passenger refund on March 31, 2008. According to the AGs office, all passengers are to be notified personally by Carnival within 30 days. Here it is April 26th and I am still not notified. The window is closing fast. Am I looking at contacting the AGs office again this week? Come on Carnival, call me and let me know that you've added the fuel surcharge to my cabin credit. Our cruise date is coming up fairly quick now.
Posted By The Captain in Woodstock, GA on April 26, 2008, 3:49 AM