Carry on is fine but what about toiletries getting through security. Deodorant, toothpaste, mouth wash all are larger than 3 ounces Looks like almost everyone will be stuck with the $15 charge.

Posted By Bob Heeschen on June 12, 2008, 5:29 PM

Why fly American? When searching for flights, I try to fly either Virgin American or Jetblue. American's airplanes are so old and the seats are so uncomfortable. I fly from SF to NY once ever 2 months or so, on a red-eye more often than not, and the worst thing not to have is a comfortable seat/sleep. United just followed suit today by charging passengers for bags. Don't we pay enough for the flights and fees?

Posted By Sayo on June 12, 2008, 6:45 PM

I can see passengers trying to get all sorts of carry-on bags on to American Airlines planes as they try to avoid paying a luggage fee. Until ALL airlines enforce their written policies about carry-ons, expect chaos. There just isn't enough room in the overheads to carry what will likely be an overwhelming onsought of carry-ons. Solution: Don't fly American.

Posted By Mark Beales on June 12, 2008, 9:29 PM

At what point did luggage become an "extra", not integral to one's journey? How insulting that we should be expected to travel across the country or around the world with only enough to fill a carry-on or have to pay extra to have our necessities transported as well. It appears that airlines now assume that we really don't need the things we travel with, but are just taking up space with extras. If I am paying to transport my luggage, I expect it to be there when I arrive, in the same condition I checked it, no exceptions !

Posted By Lori on June 12, 2008, 10:44 PM

I Think American Airlines will end up loosing business and definetely customers with the $15 charge in the long-run. I know personally I will be travelling with Southwest whenever possible, and not return to American Airlines--

Posted By Olga Bobadilla on June 13, 2008, 1:34 AM

Is this guy think we are some idiots out here, They charge us $15.00 per 1st bag and take away 2 for curbside fee so instead of charging us 17 they still charge us 15.00, Big Freakin deal. American and Delta are the two biggest reasons why the travel Industry is in the terrible situation it is in. Not completely but a big reason why. Make smaller planes les fuel, less charges to your clients. Can you imagine being in business and charging your clients x amount more cause of these reasons, believe me if there was another way to go American Airline and so many other would be no longer. One Day we will have the last laugh at these greedy, greedy corporations. Nobody works for nothing, but this is a little over the top and probably just beginning, first 15 then 20, ring a bell, $3.00 a gallon then $4.00 then ??
Wise up, stop thinking that all the people are as stupid as you think they are they are not

Posted By vincent masi on June 13, 2008, 8:35 AM

If the carryon bins are full, which will certainly happen as everyone tries to avoid the fee.. and a bagis forcefully checked at the gate will the passenger have to come up with $15 on the spot for gate check?

Posted By Sharri Moore on June 13, 2008, 9:01 AM

American has a long history of nickel and dime-ing passengers AND travel agents, who are also their customers, to death. I don't think they realize the psychological effect these petty fees have on their customers.

Posted By Mickey Henkel on June 13, 2008, 9:18 AM

I think it is absurd - we, the travel industry professionals, and the travelers alike, should have boycotted American when they started charging the fee. Instead, now UA and US are joining in! Everyone is always so worried about the "poor airlines" - they mismanaged their businesses for years. If I ran my agency like some of these airlines run their businesses, I would be in trouble too, but then, there would be nobody to bail me out! It is outrageous how many American citizens have become used to all this entitlement mentality! The basic message American - and the other airlines who are now following suit - is sending to the public is that they can and will do whatever they want! NOT provide actual service to their clients, but stick it to them whenever and however they can! Sad, that this is the way it is... But we do need to do something about it by walking away from those suppliers who do business in such unethical ways!

Posted By Mechtild Kosin on June 13, 2008, 9:22 AM

I am a travel agent and am appalled at how the airlines are sticking it to the consumer. The planes are overcroweded and hardly ever on time. The whole flying experience is now a nightmare when it was once thought of as a great experience. The airlines keep taking things away and feeing the clients to death. I think someone needs to step in and regulate the airline industry. I travel a lot and in my last 3 trips, luggage was lost twice, had to have a forced over night on PHL due to a cancelled trip, and all of the flights were delayed significantly and it wasn't due to weather. The airlines cut our commissions to "save money". Where did all that savings go?

Posted By pam jacques on June 13, 2008, 9:24 AM

Just as customers expect to be transported to their destination safely in exchange for the ticket price, they will now have higher expectations when paying for baggage check-in. If the carriers are going to charge baggage fees, they must meet customers' elevated expectations for on time, accurate baggage delivery by raising their service levels, or refund the fee if a bag is lost or delayed. Travelers will not tolerate not receiving a service they are paying for.

Posted By Joseph L on June 13, 2008, 9:44 AM

Plan ahead and buy small containers for items, shampoo etc. Carry all your luggage on board and slowdown the loading of the plane,like at Xmas when everyone carries bags onboard. This will stop the airline in its tracks.

Posted By John Barlow on June 13, 2008, 9:45 AM

Whats next?
Persons over 100 lbs pays $15 ONE WAY
150 $30
200 $45

Hey not a bad idea!
Then drop the baggage fee!
Maybe everyone will sure go on a diet!

Posted By tony nuccio on June 13, 2008, 9:46 AM

Go to Walgreens and purchase the "carry on" friendly plastic bottles. Use as necessary. I travel for TWO weeks at a time all over b/c I am a travel agent and NEVER check a bag. Oh and I don't have to take BIG bottles of shampoo and conditioner, just what I need. Also, keep in mind, MOST hotels have shampoo and conditioner/toothpaste on hand for you to use. There is NO reason you should have to pack a large suitcase for short trips just because of toiletries. That is a poor excuse for bad packing.

Posted By marcie on June 13, 2008, 9:52 AM

I'd be truly surprised if it turns out only one in four will be paying this bag fee. What Mr. DuPont failed to address is the added time this will take at check-in, making an already onerous airport situation even worse. He also failed to consider how passengers not checking bags will get their personal liquid items through security. I am not at all surprised that United and other airlines are going to follow suit. The good thing about this is that there is now no REAL difference between the legacy carriers and the low fare carriers. More people will flock to the low cost carriers who offer better cabin service, more comfortable seats, more pleasant employees, and definitely cheaper fares.

Posted By Kenneth Schwinn on June 13, 2008, 10:20 AM

I think we shouldn't really blame the airline but more focus on world politics. The sole reason for these fees is the cost of oil. Airlines are businesses, they need to make a profit. If the components that they need to provide a service elevate in cost, the consumer is always the one paying for it. It's an inevitable fact that the taxes will rise and we will be paying more unless fuel goes down to a reasonable price. And as far as being comofrtable on a flight - who actually thinks planes are comfortable? They're a mode of public transportation, they're not meant to be luxurious (this is why business and first classes were invented). That's capitalism, folks!

Posted By Dominik Zakrzewski on June 13, 2008, 10:25 AM

I think the fee is ridiculous. Again, they continue to NOT charge the people that can actually afford it, those flying business class. The poor guy that is trying to get home to visit family at an economy rate is the one that is stuck with the $15 fee, and it isnt $15 it is $30 because most are flying round trip. Not only that, but the second bag is $25 isnt it??? AMerican lost my bags BOTH ways on a trip to Spain, both ways!!!! All of their problems are a result of poor management. They keep coming up with excuses, but all it is is poor management, and it is the poor managers that continue to get huge bonuses. IT is the only industry I know where they can continue to treat their customers poorly and still have customers. I just won't fly AMerican, or United now since they are going to start the same thing on July 1st. That is how the airlines always does things like this, one will throw it out there, and if it goes over well, they all do it.

Posted By marta on June 13, 2008, 10:26 AM

This comment is directed to Mark DuPont, American's vice-president.
It is blatantly obvious that you and the rest of American Airlines elitists believe that the American consumers are dumb and naive. What you are doing, in essence is eliminating the level of services that you were designed to offer your flying consumers. At this point in time, the American consumers are far better off flying a budget carrier. After all, they are offering better service and a lot less fees. Welcome to American Airlines - The largest budget carrier in America!!

Respectfully,

Chris Martin

Posted By Chris Martin on June 13, 2008, 10:31 AM

Flying is as much fun as sitting in rush hour traffic.. I'm waiting for services to be bundled: if you want carry-on and checked bags, fee is $30.00 total...if you want food and drink, fee is $15.00....if you want bathroom privilages $5.00...if you want a trained crew $50.00. this can go on forever..just be sure to bring the credit card to airport. OH- if you want a seat including seat belt (vs. standing) it's another $15.00 :) How much will the blowing air cost coming out of the overhead? Fresh air costs more than re-circulated

Posted By Pam on June 13, 2008, 10:34 AM

Dupont was right, when he stated if you do not want to pay the baggage fee outside, you can go inside and DEAL with the agent there.
I have had more complaints from my clients about the additude adjustment needed for the AA Agents.
Rude, syrcatic, apathitic, impatient, low intolerance agents. Does that pretty much sum it up for you travelers.
If we are going to have to pay for regular service,
we should expect to have polite agents.
I know that it is not a easy job, I had a friend that worked for AA Bangor airport, I know the issues, but there is no excuse for rudeness
Thanks Pam American agents, let me hear your side of this.

Posted By Pam on June 13, 2008, 10:35 AM

Who has done more to turn their customers away than the airlines? They started all this mania when they cut agent commissions and encouraged online booking where everyone is looking for the cheapest fare. If all you care about is the cheapest fare, you get what you pay for. The really sad thing about all this is that people are going to stop flying. People are rethinking driving vacations because the cost of gas is too high. They're going to rethink flying vacations because the whole pain-in-the-butt hassle is too much to deal with. This is going to affect all of us in the travel business. When your clients come back from a trip, and they've forgotten about the gorgeous beaches in the Caribbean or the fantastic castles they saw in Germany, because all they can remember is their luggage was lost or it took them two days to get home when their flight was cancelled, or they had an eight hour flight and couldn't even sit with their spouse--how many more trips do you think they'll be booking?

Posted By Kathy B on June 13, 2008, 11:02 AM

Who would have thought that Southwest would suddenly become the 5 Star Airline? No penaties for changes, no fee for luggage, no fee for seat assignments, ticket value can be transferred to another passenger, friendly staff, good reputation for on-time performance -- what more can we ask for? Travelers DO have a choice -- Support Southwest by flying them when possible and boycot the rest. Contact your Congressmen and urge them NOT to support mergers. 1 Bad airline (United) + 1 Bad Airline (US Air) does NOT equal 1 good giant airline! Same goes for Northwest & Delta

Posted By Terri Davis on June 13, 2008, 11:17 AM

One in four paying fee -- I think not!! I am saying this as a travel agency owner with more than 25 years experience. If this is the logic AA is using, they must have some very skewed ideas about running an airline. Get out there and stand in the check in line as a family of 4 is checking in to go to Disneyworld. If AA is positioning themselves as an airline of only business travelers, they need to check the carry-ons their business clients bring onto the aircraft. I am going to very careful about the airlines I am putting my clients on - and you will not be one I will be suggesting. I am realistic in knowing that the cost of doing business is going up; you do not have to have a degree in Business (which I do). But if you start charging for everything - I am waiting for someone to be standing by the lavatories collecting a fee - you are going to make many question about which airline they are going to fly - or if to fly at all. I will guarantee you that the flying public will be looking at your and some other airlines' actions.

Posted By Barbara Clark on June 13, 2008, 11:48 AM

Do they have a policy for handicapped people who would need a walker or some other equipment? Charging extra for that might break some ADA rule.

Posted By Judy Graper on June 13, 2008, 12:03 PM

It is sad to say that the average traveler/american (mostly everyone that is not consider rich) - get the short end of the stick.
It amazes me that companies such as: Airlines and Cruise lines can/do raise prices, increase fees and cut customer service because they want a PROFIT. The fuel crisis effect EVERYONE. Can we (Travel Agent) or working class citizens go to our bosses tomorrow and say "That due to the increase of fuel, we need to increase our commission/pay". WHAT WILL HAPPEN??
Companies seems to have the right to just increase here and there with no regard of the effect on others.
The companies want us to just go for the cheapest fare, but really by the time you get to the final total price - Was it really cheap?
How will this effect families? I have 4 children and just thinking of flying with them with luggage gives me a headache.
Are we in a society where we are suppose to shut up and take it. Are the gap between rich and working class getting larger?
Can companies start thinking about us (working class citizens) who also love to travel? Do we have a voice?
Sorry, that I am so long winded, but it just frustrates me.

Posted By Tonya Harding on June 13, 2008, 12:24 PM

AA can and will try to increase its revenue by any means they consider appropriate. For the consumer and Travel professionals my suggestion is simply to take into consideration this cost in the picture... If I plan to travel with two bags I will add $30 to the cost of the ticket, then I compare it with the cost of AA's competitor, and simply make a decision. If the rate is the same I will pick the one that has the most convenient procedure, and having to pay on the spot is not a convenient procedure....

Posted By Nathan Baker on June 13, 2008, 12:25 PM

Wow! You save $2.00 to pay $15.00. What a deal! If only 1 in 4 passengers will have to pay, why wouldn't they make more by charging everyone $30 more in their fare price. Seems like they would come out ahead because 4 out of 4 people would be paying the extra amount. Oh, well, nobody asked me and I am just a dumb consumer!

Posted By Tommy Rogers on June 13, 2008, 12:33 PM

Hi, Judy,
Yes, AA has a policy for handicapped people who need a walker or other equipment:
If a customer is medically disabled and needs to check a wheelchair or assistive device in addition to a suitcase, the first Checked Bag Fee for $15 applies to the suitcase; however, an assistive device (required by a medically disabled passenger) will continue to be accepted without charge.
Thank you for raising this question.
Sean
Blog editor

Posted By Blog Editor on June 13, 2008, 12:40 PM

When you go to the airport to catch a fly and the airline is charging $15 for the first bag why not pay with a papersack full of pennies. Let the agent count them out and take all they time they need. If everyone does that the $15 won't last long.

Posted By Fred Smith on June 13, 2008, 1:16 PM

I am also a Travel Agent and I am sickened by all these new charges for bags, and now US Air is going to charge $2-$5 for drinks too! With the TSA not allowing water bottles, etc. thru security, you and your kids will have to go thirsty if not wanting to shell out $8 for a family of 4 for 1 lousy tiny cup of water! That's ridiculous! The airines have gouged the public for years with having to pay to even buy a ticket and ridiculously high fares, charging for headphones for movies, now for bagagge, drinks, and even getting a seat! What's next! Charging per peanut! Unfortuneatly, they are not charging the folks that can afford all this, the business traveler. No, they are charging the poor family that gets a lousy 1 week vacation once a year and maybe would like to take the family someplace for a change! Just like everything else in this country! The ones that have to pay are the ones you can hardly afford it, and the ones that don't have to pay are the ones with all the money!
Doesn't sound like a democracy to me! Starting to sound more and more like a communist structure at it's finest!

Posted By Lisa Sweet on June 13, 2008, 1:16 PM

Its true what many people have mentioned about how the airlines need to stay profitable and adding the $15 dollars will help with the cost of oil, and paying their employees less will help with the cost of running an airline.

But what about the huge bonuses given to the pencil pushers at corporate amr?

Do its passengers and employees need to continue getting the worst end of the deal so their pencil pushers can continue to get bonuses? and we're not talking about a couple of thousand dollars try $340,000,000 in the last three years and these bonues are devided between the top 5 execs at amr.

If our government cared about its "real" working class a stop to these undeserved bonuses needs to take place.

The greed shown on behalf of corporate "america" and this includes all the airlines who compensate the pencil pushers and punish its employees has climbed to and unpresedented scale. Unfortunately its sad to say that many politicians take pay-offs from these execs to have the rules bent to their favor.

Posted By Vrnk on June 13, 2008, 3:03 PM

the airlines is charging us a fuel surcharge on our fares and it addition charges for luggage using the same excuse.

WAKE UP AMERICA !!!!!!!!!

Posted By jay on June 13, 2008, 3:06 PM

This almost sounds like a great case for a class action discrimination suit. When was the last time a family of four was able to travel to a cruise with only carry on? These are the people that save all year to take the family on a trip. Now they have to come up with some more money in addition to the airfare. I feel like I'm being punished for not flying more often. The reason they are exempting their frequent flyers is that they are the ones that drag their bags on board and take up all the space to begin with. People that aren't being charged should have to check their bags so that those being charged can find overhead space. Plus the frequent flyers get on first as an airline courtesy before the rest of us peons and they already have claimed much of the overhead. Inaddition, people flying from small airports that are only serviced by the major carriers have no choice in taking a discount carrier - they are stuck with fees. When will all this nonsense end.

Posted By MJS on June 13, 2008, 3:44 PM

I greatly understand the strain of running a business that is closely associated with rising fuel costs. Unfortunately the erosion of customer relations within the airline industry is now hitting an all-time high.

I firmly believe that once people begin to realize that a higher price flight might INCLUDE EVERYTHING, they will grab those seats. I find it insulting to think otherwise. In fact, as many of us know, many airports have limited airlines that serve their cities. It's not like we have 100 companies to choose from. I'm lucky if I can get 2 airlines going to the same city!

Today is a perfect example. My husband flew out of town for our son who was hospitalized. His flight back home was cancelled and the only flight available to him (he was already sitting in the airport when this happened) was a flight that would happen 13 HOURS later. He managed to talk them into allowing him to fly 2 hours away. I then drove 5 hours round trip, spent $50 in gas and never once did they offer to put him on a different airline or to pay to rent a one-way car.

I've now closed two airline credit cards -- each had limits of $35,000. These airlines are losing far more then a passenger!

Anyone interested in a day to "walk-out" of flying? It might save the airlines fuel on that day, but it will also show them just how many people would no longer care about flying period.

Posted By VIcki on June 13, 2008, 3:53 PM

I can just see it now...A family with husband, wife and 3 small kids, a stroller and diaper bad trying to get through the airport with a suitcase and carry-on per person and the added stroller and kids...trying to avoid paying $75 for 5 pieces of luggage. What a nightmare.

It will be good for the silly airline to have to gate check 90% of a flights carry-on bags for free because there is not enough bin space. Which there never was before this stupid new rule.

I work in IT and we always have stupid users fill out the ID-10-T form which stands for "IDIOT" form.

Posted By Parker on June 13, 2008, 4:09 PM

If you thought having to be at the airport two hours before the flight was bad, think how long it is going to take for the agents to collect the money for the bags! The lines will be around the airport. Boarding will be a nightmare. The lines will also be longer at the screeners. You know that everyone will be carrying on and the overhead bins and under-the-seat capacity will not meet the demand. This will mean that the agents will need to collect, tag and send the luggage below, which will take more time and delay the flight. I would think legally airlines couldn't charge for this, because they won't be providing every passenger with an equal opportunity to carry-on. If the airline truly believes that only 1 in 4 passengers will have to check their bags, wouldn't they be further ahead in adding the $15 to the airfare? That way they would make $45 more for every 4 passengers traveling. Doesn't make sense to me. I don't think people would be as upset if it were just added to the ticket cost. The airlines should rethink this!

Posted By Jeanne on June 13, 2008, 4:20 PM

Mark DuPont comments that American initiated the bag charge instead of raising rates, because raising rates pushed American further down the page at online booking sites and reduced bookings from travelers.

My hope is that the online booking sites will find a way to include bag charges (at least for the first bag) in fare prices, which would give travelers a better estimate of the total fees they will have to pay and enable them to avoid airlines that have added on numerous extraneous charges.

Personally, I would prefer a fuel surcharge to help airlines survive the price increase in fuel. That way, airlines such as Southwest that have locked in lower fuel charges would be rewarded. Also, if fuel costs ever do come down, the fuel surcharge could be reduced or eliminated.

Posted By S. Shirey on June 13, 2008, 4:58 PM

What I'm hearing from many of my long time clients (agency owner 1993 and in the business since 1980) they are using shipping services, UPS, etc. to ship their bags if they need to, cheaper, less hassle, and (almost !) guaranteed to arrive on time. To pay the airline to check your "1" bag is an insult, their business model has been broken for very long, also charging for a bev., on board the most insulting, the perception is over that the American carriers are just the "buses in the sky." has been reinforced. Irene Travel Time, lehigh, Fl

Posted By irene on June 13, 2008, 6:06 PM

I hate the fact the nickel and diming me. No more free sodas of juices either on flights. They will charge for everything!! But But but.....theres always a big but.....Do you know how much it costs to fly a person from SFO-NYC? Due to oil prices now it is approx $315 dollars each way! With that in mind, I am not suprised we aren't being charged more! After all, $315 only fills my truck twice? Welcome to the new world......

Posted By Bruce on June 13, 2008, 6:46 PM

Before 9/11 I never checked my bag but after 9/11 I was forced to if I wanted to bring all of my products with me. American has "delayed" my luggage one direction or the other every single time since. Now that they are going to charge I've decided I will never check my luggage again. It will cost less to bag a few essential things and purchase the rest at the local drug store.

Posted By JoAnn Capito on June 13, 2008, 7:46 PM

I cant believe all you people.....bitch, bitch, bitch...it is obvious that the airlines are barely able to stay in business, and they are not just bleeding, but hemorraging because of many factors, including the high price of oil. We Americans have it better than most of the world, and all we do is complain. Please grow up.

Posted By Mary on June 14, 2008, 8:53 AM

Airlines are jettisoning planes, employees, routes and services just to stay afloat when fuel (their primary expense) has doubled in 12 months. Why shouldn't they charge the actual users of the service? It makes total sense to me. Their most loyal passengers are either business travelers who don't generally check luggage or AAdvantage Gold members and above who don't pay to check one bag anyway. In case you hadn't noticed most industries are moving towards fees that actually track usage rather than one-size-fits-all pricing. Why should I pay for someone else's use of a service I'm not utilizing?

Posted By Brian O'Grady on June 14, 2008, 9:11 AM

I just won't be flying until something changes in the economy. We are not going anywhere. So they have lost my buisness anyway.

Posted By Solana on June 14, 2008, 11:53 AM

While I'm not overly excited about having to pay extra for baggage, my solution is to pack better. I recently traveled with a friend for a week long trip. I was able to pack all that was needed into my one 22" bag that I checked. I carried on a small tote that contained my meds, a paperback and my purse. My friend checked a 26", a 24" bag, carried on a large bag that was stuffed full, and a big purse. She not only whined about dragging all that, but she didn't use most of what she brought. Would I be upset if she was required to pay more for packing all that stuff? Not at all. Vacation isn't a fashion show, and it's not home. You don't need to bring everything you own.

Posted By Joni Reeves on June 15, 2008, 9:02 AM

I feel that American, U S airways, and United need to wisen up with their business tactics, personally it [redacted word]. They are stating that it would place them in a non competitive fare category. It will still place them there. A smart consumer who is traveling, is adding the price of the ticket + the amt. of luggage they anticipate to check in, to come up with the actual value of the price to fly to the destination. If I have to pay a carrier $15.00 more and I am saving $15.00 on a round trip ticket, as well as getting a free bottle of water. They have my business, and I have sold it to my customers, because they are saving in the long run. They are not paying for these ridiculous extra prices, and they can accumulate free mileage without paying $25.00, $50.00 etc. to use the frequent flyer miles for the destination like us airways does. Wake Up airlines. The entire economy is suffering not just you, and their are to many wise people out their, who do see things in a logical way to benefits themselves. Wake Up get ready for Bankruptcy soon, if you don't try to work with your customers, who continue to place that bread on the table, even the way the economy is. Think About it CEO'S.

Posted By Clarisa on June 15, 2008, 7:19 PM

I feel that American, U S airways, and United need to wisen up with their business tactics, personally it SUCKS. They are stating that it would place them in a non competitive fare category. It will still place them there. A smart consumer who is traveling, is adding the price of the ticket + the amt. of luggage they anticipate to check in, to come up with the actual value of the price to fly to the destination. If I have to pay a carrier $15.00 more and I am saving $15.00 on a round trip ticket, as well as getting a free bottle of water. They have my business, and I have sold it to my customers, because they are saving in the long run. They are not paying for these ridiculous extra prices, and they can accumulate free milage without paying $25.00, $50.00 etc. to use the frequent flyer miles for the destination like us airways does. Wake Up airlines. The entire economy is suffering not just you, and their are to many wise people out their, who do see things in a logical way to benefits themselves. Wake Up get ready for Bankruptcy soon, if you don ot try to work with your customers, who continue to place that bread on the table, even the way the economy is. Think About it CEO'S.

Posted By Clarisa on June 15, 2008, 7:22 PM

Hello.., with your (American Airlines and other's) already high fares and new baggage fee's.., I will "NOT" be flying this summer for a vacation. Let alone driving.. Wonder, how the barbecue is doing ? Michael O'Brien

Posted By Michael S. O'Brien on June 16, 2008, 9:36 AM

I always try to carry on. I have no problem with a la carte pricing for services occasionally, and not universally used. Otherwise we are all paying for things only some use. Just keep the fees reasonable.

Posted By Bill Mathews on June 16, 2008, 12:22 PM

American Airline's response is flawed and shows a failure to understand the market. People hate to be nickel and dimed. The public understands that fuel has become more costly and that cost needs to be passed on to the consumer. Fine. But charges for bags, snacks, soft drinks, particular seats are petty and it is very unlikely that they will be removed should fuel prices drop.

Everyone will now try to use carry-on bags which will create chaos on the plane and at the gate. This will only make a bad situation worse.

Arthur Fulman,
Concord, Massachusetts

Posted By Arthur Fulman on June 16, 2008, 12:24 PM

These fees are out of sight. And to make it worse, the second bag is $25 each way. I go on a lot of scuba diving trips for a few weeks at a time...because of the weight restrictions I always check two bags - 1 for scuba gear and 1 for clothes. So essentially I will have to pay $80 roundtrip for my luggage. I usually fly AA 90% of the time - now I will definitely fly other carriers more often and use AA only when absolutely necessary.

Posted By Kely on June 16, 2008, 12:25 PM

As a frequent international traveler, I specifically request any airline that is NOT a U.S.-owned airline. Try flying some of the Asian airlines and then compare the experience to any of ours. I still have my United and AA frequent flyer memberships but they just don't measure up. A friend of mine who works for AA defended her company saying, "Yes, but Singapore Airlines, Cathay Pacific and EVA Air are all government subsidized." I responded with, "Then what about Jet Blue? If I were traveling stateside, I would plan my trip around their schedule, just to fly with them!" So it can be done well and some of our airlines know it. Some of them just think they can get away with anything!

Posted By Cristin on June 16, 2008, 12:25 PM

I don't see what all the fuss is about. I learned how poor the service on American Airlines was years ago. We have a saying in our house, "If American is the only airline flying to a destination we wish to go, we chose another destination. We have refused to fly American for years. express your outrage with your wallet. Fly another airline.

Posted By Matt Creegan on June 16, 2008, 12:27 PM

All fes are the consequence of the wrong policy of this government who invented two wars to put the money on the oilers' pocket. Airlines are near bankruptcy because these people who destroy our economy. People who protest for a $15 bag close their mouths about $4,30 for a gallon of gas.
We MUST save our airlines. I support them. I DO NOT SUPPORT these warriors and his friends.

Posted By Raul Oyuela on June 16, 2008, 12:30 PM

If they promise to not lose my bag it might be worth something. Will they give me back my $15 if they do?

Posted By B Campbell on June 16, 2008, 12:30 PM

I used to think that airlines were in the transportation business. People who fly from one location to another generally need luggage and if you are on a vacation or heading to a port to get on a cruise ship you probably need more luggage than these so called airlines will allow or you will go broke paying for the privilege of having decided to take a vacation in the first place. I, for one, would rather see a higher fare that encompasses fare, baggage, etc. One price and you go on your trip. When I search online for fares I do compare which include "free" luggage vs which ones charge.

John Griffen

Posted By John Griffen on June 16, 2008, 12:31 PM

Personally, I don't believe that the people at American Airlines are going to make it. They carry too much dead weight at the top in administration and fuel costs. They have too many planes and too much expence. I believe that they will be filing chapter 15 bankruptcy protection within the next 5-12 months.

We used to fly American to Seattle while my sister would fly down to us in Louisiana but the airlines have priced themselves right out of our budget. We can no longer afford to fly. Hereafter, we will be going by rail. We are retired on a limited income and the time is not important to us.

Yall, have a good day.

Posted By Nickie Stevens on June 16, 2008, 12:33 PM

What are American & United doing to change the TSA regs on carrying liquids & gels? I don't mind them charging a fee if checked baggage is voluntary but in practicality it is not with the current regs in force. I did carry-on for years but now check my bag every time I fly.

Posted By William Epke on June 16, 2008, 12:34 PM

I'm really just sick and tired of American Airlines. 2007 I flew 4 round trips. American's customer service sucks along with their OLD Planes. Since adopting this new fee for checked lugged I refuse to fly with them now and in the future. Even when the have their net saver rates! "I'm done with them--with all this penny penching and escallating rates not to mention the way they treat their own EE's"! I saw that news clip with the pilot who they rehired after 5 YOS, where he left a smaller company to rtn to AA to get career back and more incoume then he was told while in traing that they have plans to lay off workers. Their just out right sickening!!! Just go BANKRUPT and get over with AA!!! Affecting us tax payers--Good Ridance!!

Posted By Sick N Tired on June 16, 2008, 12:38 PM

I fly with you to Puerto Rico nine times a year. You will lose my business. You will also lose my
my other trips. Watch how quickly your airline
goes down. I thought that American wanted to work
with the working class. Time will tell. Find another way that will not affect people who are struggling to give themselves a trip of a lifetime.

Posted By Stan Morales on June 16, 2008, 12:40 PM

I loved the part where they seldom lose luggage. That was not our experience on a flight from LAX to ORD. As our original flight was cancelled, we were promised that our luggage would be transferred to our new flight. After waiting at LAX four hours longer and arriving in Chicago very late, we then had to endure another couple of hours of lines because they'd lost so many people's luggage. (Never got transferred from the old flight to the new one.)

And, now you want to charge me for the privilege. I'm so glad that 98% of our flights are on Southwest. They don't lose my luggage, and they don't charge me for it. I'm allowed two pieces, at a reasonable weight. (I usually have only one.) And, Southwest is on time. Wow. Oh wait they don't serve me inflight meals, but now neither do you.

Give me a good reason to fly American, UA or US Air again. ">)

Posted By Daena Hinkelman on June 16, 2008, 12:41 PM

I think it is deceptive pricing for AA and UA to keep their "fare" at a lower rate so they trigger searches on the search engines, only to charge customers $15 more after they book. The "fare" is what it costs a passenger to get themselves and their luggage to a destination. They should just raise the fare. It is this backward thinking on their part that is causing them to go bankrupt. If they can't offer a fair low enough to compete then they should figure out why and fix it, not back-door customers with a $15 fee. They should charge fairs that allow them to stay in business. As a number of readers have stated, AA's seats are awful. I simply think they don't know how to run their business effectively.

Posted By Bryan on June 16, 2008, 12:43 PM

I make an annual trip to Las Vegas to visit family there and have flown that trip on American Airlines with my husband the last few years. I also try to fly AA whenever I may need to fly other places. Now, however, I will choose Southwest whenver possible and have already done so for the trip I have planned this summer because of AA's baggage fees.

Posted By Rita Sheppard on June 16, 2008, 12:46 PM

I'm applying for a Capital 1 credit card and relegating my CitiAdvantage card to the back drawer. With Capital 1 I can accumulate frequent flyer miles and use any airline. I don't see any reason to continue acuiring ff miles with Citicards just so I can be abused by American Airlines' fees.

Posted By Virginia Carpio on June 16, 2008, 12:47 PM

As a travel consultant over the past 27 yrs, I've witnessed the airlines falling over themselves to woo customers in the 80's to their recent downright mean spirited attitudes.
My advice is simple: Send a message with your pocketbook. Fly Southwest who neither has a silly baggage policy nor the outrageous 150.00 tkt chg fee. If the so called "Legend" airlines loose enough business, they'll change their policies and attitudes. That's what the free market system is all about. Happy Trails~

Posted By Ann Barbi on June 16, 2008, 12:47 PM

If the carry on rules are enforced, I have no issue with this policy, as long as there is enough overhead space...the issue is while traveling in the continental US, I have NEVER seen the carry on rules enforced, even for those blatantly breaking it with multiple bags, too big, etc.

Posted By carolyn on June 16, 2008, 12:47 PM

American basically is saying it only wants business customers and other non frequent travelers are second class. Airlines in this country treat passengers like dirt already. I will fly with airlines that build the price of luggage into the fare

Posted By joseph degasperis on June 16, 2008, 12:49 PM

I just wander what American's policy is going to be when your bag doesn't arrive. I have arrived at my destination 3 times on American, and my luggage didn't make it. Most people wouldn't mind paying a little more if the service was worth it. Example, I recenrly took a trip to Prague with a friend. Neither one of our luggage made to prague. Being an Aadvantage gold member, I called the aadvantage hotline in the US to ask what to do. They told me they couldn't help me, and gave me the munber in the US to call. An automated line. How helpful is that when you are in a foreign country! I also reminded then that I held employee status with American. Still no help for this premium member. They left us hanging high, and dry in a foreign land. Up your quality and people will pay the fees!

Posted By Harry on June 16, 2008, 12:51 PM

They've forgotten one- How about a pay toilet + pay for toilet tissue so they can bag all of the females and some of the males, or you can take down your carry-on and pull out the toilet paper and save a few $$-How about a charge for washing your hands after the above??

Posted By David L. McCullough on June 16, 2008, 12:51 PM

The logic behind the baggage surcharges fails because it doesn't consider the length of stay. Most could pack better and use a carry-on for a short trip, but if you're staying a week or more, or have busines meetings or social activities, you will probably have to check 2 bags, adding $80 round-trip to the increasingly expensive basic airfare. Add in all the hidden taxes and fees not included in the price quotes, and it won't be long until we're paying as much or more in taxes and fees than we do for the airfare itself. Perhaps we need Congressional legislation or Federal oversight to force the carriers to show the total charges, or at least to display a running total as you make choices that will increase your cost. To confirm what another responder wrote earlier, this makes the Southwest model look more attractive each time their competitors add/increase charges for another previously free service. I for one, have cancelled two previously planned airline trips this year, and will be much more cautious in the future.

Posted By Keith Jones on June 16, 2008, 12:54 PM

Not so long ago, only the wealthy or business traveler could afford to fly. Now it seems that the old days are indeed coming back.
As for me, from now on its either Southwest or Greyhound. I will not subsidize the greed of these Airlines who have made a fortune and been allowed every concession since the sad events of 9/11. Their CEO's seem to be doing quite well, but not the normal rank and file, or Joe Six-Pack who flies their unfriendly skies with their lousy service.

Posted By Edwin R. Baxter on June 16, 2008, 12:55 PM

Just back from two weeks in Greece that included carrying hiking boots for the country and town clothes for Athens. Last September did same for a two week trip to Alaska. All fit just fine into a carry on bag, thanks to the miracles of modern squashy materials. I hope the travel agents, both on and off line will help us compare the full cost of tickets (fees and taxes)but I don't mind sticking the people who think they need more items with an extra fee. However, I do feel for the parents of small children. In those days, I packed one larger bag for us and the kids.

Posted By maryb on June 16, 2008, 12:59 PM

Next thing you know the airlines will charge for carryons! Seriously, we fear that this new surcharge will have passengers bringing HUGE carryons aboard. We travel only three or four times a year, but we have noticed that passengers have become rather thoughtless as to the size of the baggage they bring on board thus hogging the overhead bins. One thing we have definitely observed are the number of passengers filling the overheads as they board the coach cabin, but proceed to seats farther in the rear. OR, the rude people who take our one bag stowed over our seats and SQUASH it with their huge oversized bags! OR REMOVE IT ALTOGETHER AND STUFF IT INTO AN ADJACENT BIN! (To which we politely tell the offender NO! Put our bag back EXACTLY where you found it!)
Where will these nuisance surcharges end? Now we read that airlines will charge for SODA and glasses of water?????? Hellllllllooooo!

Posted By K Lupia on June 16, 2008, 1:01 PM

I have just returned from living four years in New Zealand. I have used foreign carriers for all of the travel I did during that time. What amazes me is just how bad American carriers were before these fees! Even South American ailines that we hear have lousy service, have newers planes and excellent service. I flew Lan Cjile on a brand new plane that was ontime, with great in cabin extras. The American carriers have milked the corporate assets to feed Wall street and neglected the corproate future not to mention the consumer, about whom they care nothing! I fly foreign carriers only now!

Posted By Gerad Flynn on June 16, 2008, 1:01 PM

I tried to send a comment but I don't know what a URL is please enlighten me. Thanks

Posted By david l mccullough on June 16, 2008, 1:01 PM

Next thing you know the airlines will charge for carryons! Seriously, we fear that this new surcharge will have passengers bringing HUGE carryons aboard. We travel only three or four times a year, but we have noticed that passengers have become rather thoughtless as to the size of the baggage they bring on board thus hogging the overhead bins. One thing we have devinitely observed are the number of passengers filling the overheads as they board the coach cabin, but proceed to seats farther in the rear. OR, the rude people who take our one bag stowed over our seats and SQUASH it with their huge oversized bags!
Where will these nuisance surcharges end? Now we read that airlines will charge for SODA and glasses of water?????? Hellllllllooooo!

Posted By K Lupia on June 16, 2008, 1:06 PM

I understand the need for revenue to equal cost plus a reasonable profit. That said, however, a fuel surcharge (the reason given for baggage rates) applied across the board is far more fair than penalizing the leisure traveller or non-business or non-first class passenger. It costs just as much to carry their body as mine, yet they get the free pass and I get to pay through the nose? We fly to Hawaii once a year and have always taken our golf clubs - next year we'll be buying a cheap set at K-Mart and leaving them behind, 'cause it's way cheaper.

Posted By ANCSteve on June 16, 2008, 1:09 PM

How about just charging more for the flight. By the way who goes on vacation without carrying any luggage. Now people will be scrambling to try to fill an already stuffed overhead cargo. Bad idea American but I don't usually fly with you anyway because your service sucks!

Posted By Chris Johnson on June 16, 2008, 1:09 PM

As an 11-year flight attendant and lifelong traveler, I want to support what AA and other airlines are doing here. Look, I'm not wild about the bonuses my airline's management pays itself either, nor with their excuse for doing so. (They say competition will lure their execs to other airlines or industries.) But ala carte pricing means I don't have to pay for the lady who wants to check a suitcase full of shoes for a week-long trip or the guy who brings three cases of soda to the cruise so he doesn't have to buy a $40 coke card on board the ship. I don't have to pay for a sandwich with a higher fare when I don't want to eat it. If you want to eat it or pack it, pay for it. As to the comments about business travelers...My industry, of which I am a proud member, is one of the few in the world where our best customers (who spend the most, the most often) demand the least amount of assistance. Mr. or Ms. Million-Miler knows how to pack, can live with the hotel shampoo,knows what he or she needs for their meeting, what the rules are on board, how to get through a security line...AND they pay so much more for a last-minute ticket than a leisure traveler ever would or possibly could. They are the last passengers whose baggage I am going to question. If it's legal to stow from a safety standpoint, it's OK. They have earned the right to board first (and therefore use up bin space) by their loyal business. The leisure flying public wants to buy tickets once a year based on the lowest fare, fine. Don't expect champagne or even much comfort. If it's Greyhoundair you want, don't complain when that's what you get. Some of these posts assume that everyone brings one if not two suitcases. I've taught in Europe for six weeks at a stretch with what I had in a very reasonably-sized carryon. Stop expecting to dress while traveling the same way you would were you to spend the time at home. It's an airplane, not Mayflower Moving.

Posted By Toni Vitanza on June 16, 2008, 1:10 PM

Screw AA!!! I'll walk first before I submit to this policy. Enough is enough! If we don't fight this, what outrageous fee will they come up with next? I wrote a letter to voice my protest to the CEO of AA, and included my cut-up Aadvantage gold frequent flyer card with it, but haven't received a reply yet.

As one who travels overseas regularly on AA, I've noticed a drastic decline from the quality of service they used to provide.

American has become un-American! My new policy is "Anybody but American!". If others did the same, I'm sure that they'd be a swift policy change. If you want to make a change, do it thru your wallet!

Posted By Bill Smoot on June 16, 2008, 1:13 PM

I think the $15 charge is crazy - if all airlines are in the same boat then they all should raise their price and there wouldn't be a problem. Where the problem will be now is passengers fighting for the overhead space - how crazy is that!!! Plus, if you have any medicine or toothpaste to carry - you have to check a bag. What's happening is many people are being priced right out of flying anymore. Now if you get a good deal on a ticket they will try to get an extra amount out of you for your bags. What I find interesting is that I'm sure the CEO's and top executives are still getting huge paychecks and bonuses but they want to nickel / dime people to death!!! Seems like everything they are doing is to discourage people from flying anymore, everything is becoming a big inconvience!!!

Posted By Mama on June 16, 2008, 1:14 PM

I HAVE BEEN DISATISFIED WITH AMERICAN SERVICE AND CHARGES FOR A LONG TIME NOW. THE NEW BAGGAGE CHARGES IS EXCESSIVE AND WILL DISCOURAGE A LOT OF PEOPLE FROM TRAVELLING WITH AMERICAN. NOW WE HAVE LOUSY BAGGAGE SERVICE, FOOD SERVICE AND NOT EVEN PLAIN SERVICE. PERSONALLY I WILL TRAVEL WITH OTHER CARRIERS WHEN I HAVE TO TRAVEL. BETWEEN AIRPORT SECURITY AND LOUSY TREATMENT BY THE AIRLINES MOST WILL SEEK OTHER WAYS TO GET AROUND.

Posted By VINCENT CHIN on June 16, 2008, 1:17 PM

I am going to pack as lite as possible. Buy clothes that dry quick and don't wrinkle. Call ahead and find out if there is a drugstore nearby. I would rather buy an expensive bottle of shampoo at the corner drug then give $15.00 to the airline to check my bag. Wear a coat with pockets. Howabout those travel vests, all those pockets. HE HE where there is a will there is a way.

Posted By nancy on June 16, 2008, 1:17 PM

As a FORMER American Airlines customer, I'm happy to say I just booked my 4 trips for between now and the end of August. I'm traveling Southwest and Virgin Atlantic. I've put up with American's lousy service and snarly employees for years. Thought they had better scheduling and competitive pricing. But no more. This fee is the proverbial straw that broke the camel's back.
"Cashing" out the frequent flier miles and giving the tickets to my college aged nephew. With any luck, I've made my last trip on American Airlines.

Posted By ruth on June 16, 2008, 1:23 PM

I REALLY object to showing up at the airport with my one carry-on, only to board and be forced to pay $15 to check it because all the overheads are already full!

As far as the airlines and their businesses: Let's see: Fee for 1st bag, higher fee for 2nd bag, then get rid of baggage handlers using the excuse of fewer bags(instead of improving service, lost, damage), BUT the executives will still get their big bonuses. I worked for the railroad; every time some moron thought of a way to lay people off, he got a huge bonus! They shut down the shop where I worked (which was making money); put 500 people out of work, and the CEO got a 9 MILLION DOLLAR bonus. He then quit and opened a Harley Davidson dealership! This happens everywhere, folks!

Now I am "retired." At a time in my life when I intended to travel, travel, travel, I will not fly any more than is absolutely necessary, I will not waste gasoline in my car. I have been walking, taking the bus, bicycling, and staying home. I will buy a hot-tub, grill out in the yard, and enjoy my own home.

Hint to continuing travelers: Take along an EMPTY water bottle. Fill it from the fountain after you pass through security. Carry fruit, candy, cookies, even sandwiches! To heck with sales of food on the airplane! If they want to check your bag, tell them you are a diabetic and need your food and meds in case you get stuck on the tarmac for 7 hours!

The cruise lines have a fuel surcharge too, but at least they aren't limiting baggage (YET). I am now cruising out of the closest terminal, but getting there on my train pass. I am taking the Queen Mary 2 out of NYC to England, and the price of the cruise in a balcony cabin is about the same as the airfare, so I am doing the return on the QM2 also! 6 nights on a cruise looking out from the balcony with my honey vs. a horrible flying experience? What an easy decision!

Posted By Diana Hershberger on June 16, 2008, 1:24 PM

Unfortunately, we may have to rely on Expedia, Travelocity, and Orbitz (and whoever else) to help travelers fairly assess their costs in the era of nickel and diming--or be prepared to do a lot more legwork on their own. What we'll need is a lot more options in choosing your flight -- ie, I tell them I want to check 1 bag each way, whether I want to buy a drink during the flight, whether I want a reserved window seat, etc. and they present the final price of each airline. Right now they're not even all that good about including the mandatory fuel surcharge in the grid price vs. the small print, and these airlines are taking advantage of that to PRETEND they aren't raising their fares.

Posted By Caren on June 16, 2008, 1:24 PM

The charge is ridiculous. I am personally sick and tired of the nickel and diming that the airlines are doing and would rather pay a few more dollars with all the charges included than have to pay when I get to the airport. I agree with those that say that it is going to slow down the boarding process and there won't be enough space for everyone's bag.

With the TSA regulations, I'm forced to check my bag, even if going only for a few days, because I wear contact lenses and the brand of solution I have to use does not come in carry on sizes. Between paying to watch a crappy movie, no beverages on the planes, "upgrading" to a window or aisle seat, the charges are out of control. I'm to the point that, even with the cost of gas, it's just easier to drive wherever I'm headed if it's less than a 12 hour trip.

Posted By DC Blonde on June 16, 2008, 1:28 PM

AA says it needs to charge for everything to become profitable?

Why are their executives paid so much (salary, bonuses,etc) if the are failing at the business of running their business?

I will cancel my AA credit card and start flying Southwest and just wait for AA to file for bankruptcy.

Posted By AZ Flyer on June 16, 2008, 1:30 PM

Why not just raise the fuel charge; you would not be deceiving the customer.

Posted By Martin on June 16, 2008, 1:33 PM

If we raise our fares we won't be competitive? A line of s*** by any other name...

Boy I'm BLUE with LUV for some other airlines!

Posted By John on June 16, 2008, 1:34 PM

Amtrak is cheaper, more relaxing, more comfortable with free long-term parkijng at most stations, on and on and on. Just discovered that our trip from Indiana to Florida will take an extra 1/2 day and our trips to Arizona will take one extra day on the train vs. airplane. For less money, and FAR FAR less hassle. Anybody want to buy some American Airlines Advantage Miles?

Posted By mccracken on June 16, 2008, 1:46 PM

Why is it that airlines like Qantas serve their domestic (AU) passengers hot meals for breakfast lunch and dinner during the work week, offer real service, have reasonable or better prices than any of our carriers for domestic flights and is one of the most profitable airlines in the world and we who live in the richest country in the world with the largest flying public in the world now are willing to accept airlines that charge for peanuts, charge for luggage, charge, charge, charge and they are still not profitable and we as consumers somehow have come to accept that we should expect/receive nothing in return? Something is wrong with this picture -- competition is supposed to make the price go down not up, make service get better not worse. The consuming public needs to get active and stop whining -- do you really think we'll ever see gas prices under $4.00 a gallon again now that they've climbed this high? What's it going to take to wake people up? Maybe a $15 baggage charge?

Posted By Joanna B on June 16, 2008, 1:49 PM

The fee is insulting if nothing else. It is implied that if you are going on a trip that takes you far enough away that you cannot drive that you will bring luggage. For an airline company to expect you to pay for this like it is an extravagance is ridiculous. If they want to hit people for a few extra bucks each trip why not try improving on something like offering better meals to coach class for a fee. If the luggage fee is going to be a reality then it should also come with insurance attached for lost luggage. After all if they are being honest about the statistics and they really do not lose that much luggage then it should still be a money maker for them.

Posted By Robert Wright on June 16, 2008, 1:50 PM

I'm only hoping that together with this new fee, American Airlines is also working on being on-time. For as long as I remember, in the past two years my flights with American have bee delayed at least 1 hour, I just had visitors over and their flight was delayed almost four hours each way. I find that unacceptable and very disrespectful and I'm not planning on flying with American for a very long time let alone recommend it to anyone.

Posted By Yosbanis Ricardo on June 16, 2008, 1:51 PM

I re-read the comments and felt that I just had to add to what I already posted.
As far as getting your liquids through security, that's what the little 3-ounce mini bottles and sample sizes, and hotel products, are for. Toiletries should never be a reason to check a bag, ever.
As far as sleeping in a comfy seat, I'm sorry to tell you it's not a Pullman rail car nor is it a hotel. A guarantee of a good night's sleep on the red-eye is not part of the contract of carriage. Try Tylenol PM!
Yes, indeed, it's often lovely to fly on foreign carriers, whose airlines are subsidized and regulated by their governments and who are under no obligation to provide access to the handicapped and who can hire and fire employees based on their attractiveness and availability and attentiveness to a typically male business passenger and who might not ever consider hiring a female pilot or even a married flight attendant. But that's not the country we're busy living in here, and I don't want it to become like that!
Yes, I am a vociferous proponent of ENFORCED carry-on regulations. If it wheels, it's too heavy to be safely stowed in an overhead bin, most likely. Thousands are injured each year by bags falling from bins -- and the bags never seem to hit the person they belong to! I've seen the guy on the back row stick his bag in a first-class bin, and I've seen his response when it's handed back to him to put under the seat in front of his own. (This is a security as well as a fairness issue.)
The bag fare will mean nothing without strict enforcement of carryon policies. If you can't lift it over your own head yourself, and if it doesn't fit into the metal sizers that NOBODY seems to use, you should check it!
It seems to me a lot of posters here are travel agents, who probably have their own axes to grind with ALL the airlines!
As to the person who noted the messiness of first-class as she walks off the plane...whose fault is that? The flight attendants'? Now if you see it as you walk ON the plane, well, that's different!
As to the guy with the scuba gear..you make my point exactly! Why should others' fares rise, who travel with a carryon, so that you can bring an 80-pound piece of equipment along? Pay for what you use!
TSA doesn't go around listening to what the airlines have to say about their policies.
Whenever fares rise, people get on these sites and talk about how the obese people should buy two seats if they need two, or how they shouldn't have to pay more when other people weigh more. But let the airlines actually DO something like that, and it's Katie Bar The Door! "I will never fly AA again." Well, I bet you will on the day when AA's fare to wherever it is you want or need to go is cheaper than the next guy's. Research bears this out for all the airlines; it's a price-driven commodity, period.

Posted By Toni Vitanza on June 16, 2008, 1:56 PM

more for tickets ...ok, extra fuel charge maybe, but fees for isle and window seats. Seats and room in seats so small that a woman 5' 4" complains other misc. fees and taxes and taxes on taxes. They are more than taking advantage of the situation. Saw one persons ticket with twelve items three of which were additional taxes! The bottom line ... almost twice what the original ticket price was. So, let's add airport security not just waiting in line for less than effective security but TSA that goes through bags some times leaving a note and sometimes not. Sometimes getting everything back in and sometimes NOT. I Really don't want to fly any more. I heard one airline is now charging for a pillow or blanket, guess the stewards are going to be busy!

Posted By dennis farina on June 16, 2008, 1:57 PM

It would make more sense to charge the people who carry all that luggage on the plane. That is why it takes so long to get on and off the plane.

Posted By P Lewis on June 16, 2008, 1:57 PM

I am already a light packer, one carryon (19" or 22") and a tote. Even before this new rule, I found it difficult to fly American - you can't get a carryon under most of their seats and the overhead bins are already full. Carry IN to the airport and carry ON to the airplane, for me, involved different packing placements in order to get to various items easily. I usually carry a purse, which I put inside my tote. On last week's trip, the American personnel would not let me in to the TSA screening line unless I put my purse in the tote. 3 feet later, I had to unpack and regroup for the Security Screening. After the Security screening, I regrouped for the airplane. Many others in line were forced to do the same thing. I called American to protest this. We were all well aware of their carryon policy but were not aware that it applied to the TSA screening line at SFO (turns out it doesn't) and the 10 people around me joined in the on the complaint call via speakerphone. We also knew no one would listen to our complaint.

Posted By Robin McGann on June 16, 2008, 2:03 PM

To DC Blonde: contact lens solution is considered a medical necessity and not subject to the TSA rules about carrying liquids on board.

Posted By Toni Vitanza on June 16, 2008, 2:03 PM

Wow, I'm really stunned by all the venom spewing from so many of these comments. I fail to see what the big deal is, myself. It's really quite simple: the extra weight from luggage increases fuel costs. In other words, those flying with smaller carryon bags have been subsidizing the fuel costs of those who fly with enormous heavy checked bags for years. How does that make you feel?

I'm not a big fan of American for reasons other than this, but I certainly don't mind paying $15 to check a bag. The other airlines will be following suit soon enough to help defray the out-of-control costs. No big deal. I will choose to either pack more carefully (do laundry and pick up some essentials at my destination) and take only a carryon, or pay the $15.

Really, it's not such a big deal. $15 won't buy an entree at most restaurants. It won't even pay for a week's worth of Starbucks. Maybe it's time that people rethink what they define as a "necessity" and what is actually a "luxury".

Posted By Amanda on June 16, 2008, 2:03 PM

Think any airline will take a hint and bring back
good service, frindly employees, real food along with real plates and utensils and all the good stuff that used to make flying an enjoyable experience? And then tell their customers what they are really being charged and for what? I doubt it. The biggies all think that we "need" them and not the reverse. Look for more bankruptcies and not because of fuel costs, but becaus of their attitudes. Just my opinion.

Posted By Mike P. on June 16, 2008, 2:04 PM

As a AA Platinum member, I won't be affected by the new bag fee; however, with every man, woman, and child trying to stuff their carry-ons in the overhead bin, how much will I pay in kind for delayed flights? People are cheap (as they have every right to be) and will try anything to avoid a charge, which will certainly lead to delays and inconvenience. (And, let's all try to imagine what the security lines will look like now. Ugh.)

I love American. It's not for their tacky polyester uniforms, their understandably testy flight attendants, or their incredibly outdated equipment; it's because I can rely on them to get me to where I need to go on time. (Well, better than anyone else I have found, thus far.) I really want to cut them some slack on this one, but it makes no sense. When the surcharges approach or exceed the actual fare, there's a fundamental problem. And when your best customers are inconvenienced because of how you treat the general public, no one wins; not the frequent flier or the one-time flier.

Posted By Chris on June 16, 2008, 2:07 PM

1)Whoever made the comment about using hotel shampoo, soap, etc. obviously doesn't have thick hair and sensitive skin as it is rare that a hotel actually has quality body products!

2)I personally think that if the price was $15 higher as opposed to "an additional baggage charge" it wouldn't seem as bad. The people who are now going to say "but I don't check a bag, why should I have to pay it?" Are probably those who stuff everything they own into their carryon, leaving no space for those of us who have to cart their kids aboard, and we all know what it takes to keep a kid happy on a plane)Besides, this allows you to check a bag...you might actually do it if you have to pay for it!

3.TSA needs to change the 3-1-1 policy to 4-1-1...I can find travel sizes of many of my body products in 4 oz but 3 seems to be difficult, and there are some things that you can't transfer to a generic 3 oz. bottle...

Posted By Sheryl on June 16, 2008, 2:14 PM

For Diana Hershberger: The situation you describe is addressed by the AA exec. If you have with you a carryon that is within regulation size, but there is no room left in the bin and it doesn't fit completely under the seat in front of you (the FAA rule) or you want that space for your feet, then you will not be charged when it is taken off the plane and gate-checked.

Posted By Toni Vitanza on June 16, 2008, 2:17 PM

If they are charging for the bag then, whether or not he agrees, you have a separate contract regarding the delivery of the bag absent the normal contract you have regarding the purchase of the ticket.

Posted By Frank on June 16, 2008, 2:19 PM

Why bother flying these airlines at all when you can fly on Southwest. Not great but get you there and you know what you're getting. I NEVER fly Continental, American or United under any circumstances. Jet blue is OK, but too expensive. SWest is bar far the best.

Posted By shorty on June 16, 2008, 2:21 PM

So you're expecting my 70 year old widowed mother that's 5'2 to hike up a 45 pound bag into the overhead container or pay! What about the handicapped, mom's with kids and anyone else who has trouble dragging around 45 lbs through giant airports. Making them pay vs. experienced abled travelers, American Airlines and anyone else doing this should be ashamed. Just charge the stupid $15 across the board and stop abusing your customers.

Posted By Deb on June 16, 2008, 2:26 PM

I think AA policy to charge $15 for checked luggage only for less than full fare passengers, etc. is okay. Remember the discounted ticket contributes a lot less to the operating costs of that airplane than a non-discounted ticket. I do, however have a suggestion in regards to having to "check one's carry on luggage when the bins are full". American should clearly state in their policy that "carry on luggage (within legal limits)that may not be accomodated in carry on bins shall be treated as no cost checked baggage". I realize that there are somewhat similar words in AA's present policy, but it could be better worded.

Posted By Leroy on June 16, 2008, 2:35 PM

I realize gas fees are astonomical, but aren't air fares enough?! Are we now going to be nickeled and dimed for everything? I guess pay toliets are on the future agenda!

Posted By RM SANSING on June 16, 2008, 2:37 PM

I think the checked baggage fee is also absurd and unnecessary. The AA representative who spoke about their increased costs secondary to the price of jet fuel is why they have been charging the flying public fuel surcharges. They can't raise their fares because their fares would then be too high, so they raise their fees (sounds a lot like our government - don't raise taxes but raise fees instead). AA must sincerely believe that we are all just plain stupid. Of course, if we continue to fly these airlines and pay these fees, then I guess we really are as stupid as the airlines believe us to be. So, it is up to us to do something about these excessive fees (and the price of oil, too). We all know what we need to do. JUST DO IT. And stop just whining about it...

Posted By brian on June 16, 2008, 2:38 PM

While the $15 is not a great amount, most people factor this into the price when they are making comparisons, so I think Mr. DuPont's arguement is absurd. What American has done is jamb the cabin full of all kinds of "STUFF" with people now maxing out the allowable carry on luggage to prevent the "check luggage charge." What difference does the weight make if it's in the cabin or in the cargo hold of the plane. ABSOLUTELY ZERO!!!

Now passengers and cabin crews are stuck with the cargo hold being relocated to the cabin. What American SHOULD HAVE DONE, was charge for more than one bag whether it be in the cargo hold or the cabin. This would allow passengers to check a one bag free if they didn't carry on an overstuffed maximum sized bag into the cabin with them.

The "fuel" claim would be valid IF they limited the weight regardless if it was carried on or checked baggage. Anyway you look at it, it's FARE INCREASE!! Sorry American, you can't hide your stupidity.

Posted By Bill Atkins on June 16, 2008, 2:38 PM

You are now seeing the demise of the US airlines. They're in the hands of the bean counters, pay no attention to customer complaints and have the forecasting vision of a cross-eyed monkey. Ask why Southwest was the only airline to hedge the rising cost of jet fuel, ignore passenger compaints with inane platitudes and rather nickel and dime their passengers rather than take intelligent steps to save on unnecessary expenses. If they would take all that unnessary paint off the planes and just leave the logo, think of all that weight they would save. The US Air Corps did it effectively in WWII.

Posted By Bob Phillips on June 16, 2008, 2:41 PM

SORRY BUT WE AGREE WITH THE AIRLINES. WITH GAS OUT OF SIGHT THIS IS A REASONABLE WAY TO GET SOME FEES BACK ESPECIALLY FOR EXCESS BAGGAGE. WE HAVE TRAVELED TO EUROPE, ASIA AND ON MOSTLY 7 DAY CRUISES WITH ONLY A CARRY ON EACH. AND THE WEIGHT AVERAGED 21 TO 22 LBS NOT 45.IT AMAZES US WHEN WE SEE COUPLES GOING ON A CRUISE WITH 2 HUGH SUITCASES EACH PLUS CARRY ONS. AMERICANS NEED TO LEARN TO TRAVEL A LOT LIGHTER THAN THEY ARE USED TO DOING.ALSO NO CHECK IN NO LOST LUGGAGE!!!!!!!!!

Posted By G SCHOFIELD on June 16, 2008, 2:56 PM

I THINK THIS BAGGAGE FEE IS TOTALLY BOGUS, THE AIR LINES ARE TRYING TO BLAME THE FUEL HIGH COST AS AN EXCUSE TO RISE THE PRICES AND ADD THIS FEES WHEN THE REALITY IS THAT WHAT IS REALLY BEHIND THIS ACTION IS THE NEGLIGENCE OF THE AIR LINES FLYING AIRPLANES THAT DIDN'T PASS INSPECTION AS A RESULT HAVING TO CANCEL SO MANY FLIGHTS RESULTING IN A MULTI-MILLION $ LOSS, AND WHO'S PAYING FOR THAT LOSS, WE ARE AND IT IS NOT FAIR BECAUSE WE DIDN'T MAKE THE MISTAKES U PEOPLE DID. IT IS US THE LOWER CLASS WHO PAY. THEREFORE THIS TYPE OF ACTIONS REALLY HURTS OUR LIVES.THE PRICE OF FUEL IS AN EXCUSE TO COVER UP THE NEGLIGENCE OF THE COMPANIES. FLYING PLANES THAT DIDN'T PASS INSPECTION RESULTING IN SUCH BIG LOSS TO THE COMPANIES NOW WE HAVE TO PAY FOR IT !@#$%^&* NOT RIGHT

Posted By myrna maldonado on June 16, 2008, 3:01 PM

I don't understand their reasoning for not adding it to the cost! People want to know the bottom line. How much will this cost me? It's not like people are stupid and don't know they changed their policy!

Posted By Linda on June 16, 2008, 3:03 PM

It's market forces at play. If a traveler does not want to pay the additional $15, don't fly American or United or US Airways. Travelers will lose more in the long run if American or any of the other US airlines goes off the radar for good. One can always drive if he/she thinks airfares/costs are too much. It's a matter of balancing the pros and cons and what matters more to oneself. Whoever told you life is an easy ride was lying.

Posted By LJ on June 16, 2008, 3:03 PM

I think Mark DuPont should go back to work for Greyhound who maintain the lowest standards in the world. If the airline wants to charge for fuel, then charge for fuel enstead of creating all these stupid MBA trained concepts. Next, Mr. DuPont will want to charge for air.

Posted By Ralph Brott on June 16, 2008, 3:05 PM

It is sad to see another perk go away. They say it is because of high fuel costs. So why not just add to the fuel surcharge, or raise the price of the flight. What they take away they never return and they are taking away everything. If and when fuel goes down do NOT expect them to let you check bags again. American is not honest enough to call a spade a spade. Why fly with dishonest people? We need a national boycout of American, United and US Air. Everyone need to write them and let them know "your mad as hell and won't take it anymore"

Posted By Lee on June 16, 2008, 3:06 PM

Amazing! $15.00 charge to check a bag you can't rely on to reach your destination with you...not very clean airplanes...surly flight attendants...departure and arrival times that are a crap-shoot at best... hours waiting in long lines to get through security stations manned by people of limited intelligence who treat you like convicts boarding a prison flight...Charge for ALL beverages including water...in-flight meal consisting of bagged nut...etc., etc...AMTRAK is looking better. About time we all slowed down a bit anyway. Instead of a 6-7 hour ordeal to go 400 miles, take a train spend an hour or two more and arrive relaxed. My flying days are done unless I'm going abroad or the airlines can figure out a way to earn a fair profit without running roughshod over the passengers.

Posted By Michael on June 16, 2008, 3:10 PM

This following comment was posted last month after the initial posting of the new charge by AA.

In addition, I have to add that eventually ALL airlines will have to charge for EVERYTHING, since airlines are basically human cargo transporters. In regards to those adhering to the past, wake up! It's NOT about Greed, it's about survival! and Airlines have been giving it away for free for a long time, that is why most people fly instead of driving their cars the long distances with their screaming kids in tow...
It is cheaper to fly from NYC-Florida than drive a car, what is wrong with that??? Also, in regards to those "Lowcost airlines" like Southwest,
which is a very good airlines, but never had any amenities to begin with. In addition, a good business, no matter what business it is, ALWAYS rewards its most loyal customers "frequent flyers",
it is what one would call "capitalism" and "good business". Yes, I don't agree with the executives taking excessive bonuses in times of trouble, but most of the traveling public should look at the real problems to airlines not making money , government/ ATC delays-old system/ Oil companies/ OPEC/ Taxes to name a few... Do you realize that , on average, 26% of your ticket goes for taxes to the government!!!
I am been in the traveling industry all of my life,
and it is sad to see that most of the traveling public is totally uninformed and unrealistic...

"In regards to the new fee of $15.00 for first bag for AA. What I don't understand is the total ignorance of most of the responses. Have most of these people been living under a rock?? Have they filled up their gas tanks lately? Have they noticed the price of pretty much everything that is ultimately transported, including mail??? AA carries not only people/luggage, but food/flowers/cargo and believe it or not, US mail.
A lot of these misguided people believe that airfares are high, but realistically, they are about the same as they were in 1978, if you compare in today's dollars, even though gas was .62 cents a gallon and cars averaged $6000.
Today gas is 7 times as expensive and cars are 5 times as expensive- on average, but airfares haven't kept up. What do you think the airlines run on? vegetable oil? Yes, I agree that airlines raise fares, but unfortunately, you have bankrupt airlines/ lowcost startups that charge fares that do not cover costs and then wonder why airlines like AA (one of the lowest large airlines that lose baggage) need to charge for services that
have been free for so long. I also agree that airlines should start charging for the total weight of the passenger/baggage. Also, I think that airlines in the US should start doing what most foreign carriers do, weigh the ONE carryon bag that is allowed- most carriers limit coach passengers a weight allowance! Transportation by air should cost more than ground travel, for the convenience and time difference, but in today's unrealistic world, we all expect to get all of the amenities, space, on-time performance, friendly/young/beautiful barbie dolls as Flight attendants, safety on brand new $150 million aircraft, waiting in billion dollar terminals while only paying $99.00 one way while we bring everything except the kitchen sink (at times that is brought on too) onboard and are heavier than ever!!! What planet are these people on???
Next time you fill your SUV up and complain about the airlines trying to survive, voice your opinions to the right people that are the reason for this madness- The US GOVT, Oil Companies, Middle East countries (OPEC), YOUR unsatiable desire for gas guzzlers/waste. Stay Home, if you must and pray that every airline in this country doesn't go bankrupt!!! wake up and smell the jetfuel!! which is btw, much more expensive than regular gasoline... "

Posted By william cahill on June 16, 2008, 3:11 PM

I don't know if anyone has discussed this- but the airlines need to pay more for gas and Americans are getting fatter and fatter. Let's all pay by the pound. I for one have gained 7 pounds since my teenage years, which I am happy to accommodate for by packing 7 lbs less in my luggage. Fat people are causing ME to pay more to travel and it makes my flight more uncomfortable because people think because I'm petite and they're not, they have a right to use my extra seat space with their gigantic love handles. Yes I'm bitter, but a three hour flight where the space I paid for is intruded upon is NOT FUN.

Posted By Pretty slim on June 16, 2008, 3:30 PM

I think the Checked baggage fee is wrong and is a form of robbery that is allowed by the US Government. You are traveling for a week trip and you need a change of clothes. I don't care how efficient you pack you could never fit a weeks worth of cloths and shoes for your trip in a carry on. This is just another thing that would have been stopped by the old CAB that was disbanded by Reagan when he got government out of the airplane control. The traveler lost their voice. Air travel is almost part of the American society. I fly only when I have to. Being a large person I have seen the seats and seat belts get smaller (I haven't gained any weight in 3 years)and the planes get more crowded. The crowded planes tell me that there are less flights which translates to less money spent by the airline.

I think the problem is the accountants and the law allows them to charge what they want.

Again drive to your destination if possible, take the train or boat. Then you will hear the airlines cry that because of reduced ridership they have to increase fares.

Posted By John Boris on June 16, 2008, 3:36 PM

Great, so now they just slow down boarding as there are more carry-ons.

Either they think their readers are dumb and can't add $30 to their ticket prices when comparison shopping, or they will hide that fine print and think it is OK to trick people. It's just despicible they don't just raise the price of the ticket. Who wants to be nickle and dimed to death?

If this is really a weight issue, then why should people who weigh 100 pounds have to pay as much as people who weigh 200 pounds? They should be able to move 100# in free luggage.

Posted By Cindi Anderson on June 16, 2008, 3:43 PM

I have been a business traveler for 43 years and a leisure traveler for 57 years. What used to be a pleasant experience has become the Trip From Hades. American has been my first choice airline for many years because their leg room was the best in coach (I'm 6' 1"). Now I'm having 2nd, 3rd & 4th thoughts about flying American. Virtually all of my flights in the last 3 or more years have resulted in complications so bad that I have had to write to American's president. Staff members on the ground & in the air are rude. Perhaps that's because their salaries keep shrinking while top managers get outrageous bonuses for lousy service.
Airlines are a SERVICE INDUSTRY. Where is the service? Will these fees disappear when oil drops in price? I think not.

Posted By Jim Harris on June 16, 2008, 3:56 PM

What annoys me the most about these baggage fees is that they don't take into consideration the actual size and weight of the bags, unless they are exceptionally large or heavy. Why should I pay more to check 2 small bags than someone else pays to check a jumbo-sized suitcase? And why should someone who carries on a 40 pound suitcase pay nothing yet someone who checks the same suitcase pays $15? It just makes no sense.
Do the airlines really think customers are so stupid that we'll be fooled by lower fares and not notice that they are charging extra fees on everything? Are they even required to disclose the extra fees during the reservation process?

Posted By GFP on June 16, 2008, 3:59 PM

I never leave messages in groups like this; I don't have the time, but this INFURIATES me to no end!

Yesterday we spent HOURS trying to convert our legitimately earned miles into tickets to use over Xmas break. We could get no phone assistance but had to pay a $25 service fee to "pool" all of our family miles (for a total "service fee" of $100). And that's from our "hometown airline (Mpls/St. Paul)" whose CEO has gotten tremendous bonuses every year, while pilots and others continue decreases, for what? - running the airline into bankruptcy. I want that job!

OK, back to luggage (geez I'm steamed). How stupid do you think fare-paying passengers are to not understand why you are adding a "baggage fee," rather than raising ticket prices? That's like our gov adding fees but "not raising taxes."

AIRLINES, YOU ARE INSULTING US!

And if a baggage fee and not serving a 5 cent bag of pretzels will save the industry, there are bigger problems we're not being told about.

I don't do business at gas stations that charge me for air.

I don't do business with "big box" places that don't hire employees who can answer simple questions.

And I'll pay for some degree of service, which means some airline can make a killing ... and here's a shocking business concept ... providing "service."

Hmmmm, service - now there's an airline concept for you. I think airlines could learn from the rental car companies - bend over backwards to earn customer loyalty; don't ask customers to bend over.

Posted By Scott on June 16, 2008, 4:04 PM

American Airlines and several others have decided to run their companies the same way the U.S.railroads did several years ago, when they ran their customers away. Service has gotten poor and the airlines do not care. They are losing money due to poor management and total lack of customer service. Charging a bag fee is just another way of telling their customers to get out of their face and travel some other way. The sooner they go broke and go out of business, the better.

Posted By Jim Newton on June 16, 2008, 4:11 PM

My biggest issue with the checked baggage charge is that I now anticipate an increased number of carry-on bags. All my business travel ends up with connecting flights and at least one part of my journey always ends up on the smaller commuter flights.

Those smaller planes have very small overhead compartments and you can't fit a standard-size carry-on into them or under the seats. I've had flights where most of the passengers have had to check their carry-ons at the boarding gate since they won't fit inside the cabin. Since the carry-ons technically fit the airline requirements, it will be free - but this can't do anything but add to the flight delays we already experience.

The biggest source of the extra delays will be those who didn't plan to get separated from their carry-ons or don't have a separate smaller bag handy to separate out valuables or items needed during the flight itself (laptop, electronics, bottled water, book/magazine, etc.).

Posted By Evelyn Z. on June 16, 2008, 4:12 PM

Yes, I think it is a pain to have to pay for checking luggage, but think on this also.

You are traveling on a hot/or cold day, maybe at ATL or ORD. Think of hauling your luggage through security, down a long concourse, maybe to a distant terminal via an airport subway or across a hot/or cold tarmac. Once on board, you wrestle your luggage down the aisle to your seat. I'm handicapped in that I use a walker; to me, it is worth the fee to know that my luggage is being handled by someone else with the right equipment and the right training.

I miss the days of sitting in a window seat, watching the runway passing by at an ever increasing speed and then lifting off.

Yes, although the extra fee is an imposition, I'd love to be able to once again complain about it and then sit back and enjoy the trip.

Posted By Tony Cobb on June 16, 2008, 4:15 PM

On the one hand, I can sympathize with the great strain that sky-rocketing fuel costs is placing on the airlines. So I understand their wish to charge those who add to the weight (and hence the cost of operating the plane). With a little thought & planning, most people COULD manage with just a carry-on; I routinely make 2-week business trips to Europe with a single carry-on, and that includes clothes for a few days' hiking plus my business attire and makeup! (most toiletry items can be found in travel sizes and for the rest, I have small plastic containers or buy upon arrival). However, it does make me wonder what's next? They'll WEIGH us all at check-in and charge extra fees for every 5 pounds over 120? Where does this all end?

And how is it that the European and Asian carriers are still able to offer reasonably good service (certainly better than any of the US carriers!) and free meals and drinks, including alcohol on international flights??? Most of them are no longer subsidized by their governments, but they are able to provide far superior service (and so far, no fees for checking bags! I live in Europe now, and even though I rarely check a bag, I'm grateful -- it's keeping space open in the overhead bins for me!)

Posted By Tammy on June 16, 2008, 4:27 PM

Here I go again...
When flying is comparable in cost to driving, yes, there is a problem and fares are too low and have been too low for some time. Flying SHOULD be more expensive because it's faster. When passengers carrying their belongings in Hefty bags argue about a policy and tell me, "That's not how they do it on Greyhound," I know fares are too low.
I see people driving SUVs and complaining about gas prices, while they hold a $5 cup of coffee in their hand...I see people griping about this $15 bag fee when they spend $6 on a magazine to read on the plane.
I mentioned that toiletries are never a good reason to check a bag, and that this is what mini bottles and samples and hotel toiletries are FOR...then a lady responded by saying I must not have sensitive skin or thick hair...well, decant your very special products into the mini bottles. But if you're using a $15 shampoo, because you think you NEED it, maybe you shouldn't be complaining about the bag charge for a bag you think you NEED. After all, Target doesn't add a percentage to my total bill so that you can get designer hair products at Suave prices, do they?
If and when a legacy airline declares bankruptcy and actually suspends operations (ala ATA and Aloha Air) then we will see REAL fares REALLY increase.
As to the poster who wondered why her 70-year-old mom should have to pay a bag fare because she can't lift the 45-pound carryon into the bin...well, I doubt she mows her own yard anymore, either. I would think she would be able and more than willing to pay the fee rather than rely on the kindness of strangers, which is a big assumption these days. (And don't tell me she's on a fixed income. EVERYONE I know is on a fixed income.) Flight attendants do not help with bags because we are instructed NOT to. If and when we get hurt doing this, we're not covered. We can't possibly help everyone who needs help with a bag and perform the other required duties during boarding. (Apparently we're supposed to simper like Barbie but have the muscles of Ken.) And when another passenger gets hurt helping someone who SHOULD have checked their bag, fee or no fee, just who do you think they sue? The passenger whose bag they were helping stow? OR THE AIRLINE who should have insisted she check it in the first place?
I'm from a blue-collar family and took my first airplane ride in 1978 due to deregulation. So I'm all for flight being available to all for the best fare possible. But you can't have "best fare" and "best service" at the same time...not at an airline, not at Starbucks, not anywhere.
Thank you to my industry colleague who made the argument about economic realities and to the other poster who made it clear that the people to blame for this mess include OPEC and the US government officials who think kow-towing to the Saudis is the equivalent of a long-term energy independence policy.
Those of you who mention how people aren't stupid and they will figure out what fares really mean, well, it's hard to believe that when they show up in the security line with an 80-pound suitcase filled with booze and boxcutters and wonder why there is a problem. SOME people NEED to watch WAY more TV.

Posted By Toni Vitanza on June 16, 2008, 4:28 PM

it is bad enough that one has to put up with the cattle car treatment that one receives when flying, but now to be charged for a piece of luggage and still you have the surly attitudes from the flight attendants - everyone will be trying to stuff luggage in the overhead bins, which are always full now, what will it be like when people don't want to pay the surcharge and try and carry all their luggage on? The airlines don't enforce the one piece of carry on luggage now

Posted By Marilyn Gall on June 16, 2008, 4:34 PM

This is crazy! I travel 4-6 times a year for pleasure and business. I live in the Baltimore area and I'm very flexible to travel to the DC area airports. I REFUSE to pay that fee. Obviously Southwest is doing the right thing, they are gaining profits despite the fuel situation. Don't these idiots know that if you keep the price reasonable you'll get more business. I'm flying out next week to LA. I'm using two different airlines to and from to get around these outrageous prices. We have choices and my choice is to not utilize those airlines that tack on those crazy fees.

Posted By Sharise on June 16, 2008, 4:39 PM

I wrote AA and let them know I tore up my frequent flyer card and have crossed them off as a carrier of choice. Flying is such a hassle today and TSA is only 10%, the other 90% is poorly managed airlines and high priced union help.

Posted By Steve on June 16, 2008, 4:43 PM

I am going to avoid American and United as much as possible and hope that my fellow road warriors do the same.

Southwest has my vote for the best airline. It is not hard to snag a good seat by checking in online 24 hours in advance - and now it is even better with their number system.

The airlines think they have the customers by the short and curlies but customers can still win by refusing to fly with the airlines that charge the luggage fee. Yes, some travellers will try to get as much as possible in the carry-on and this will cause problems. My answer: FLY SOUTHWEST.

Posted By PookiePie on June 16, 2008, 4:47 PM

My word - I'm at a loss. Angry? At us, your customers?, or your company heads making MILLIONS while YOU are asked to do more for less. You've articulately made my point - running airlines in the traditional ways during changing times is not going to help. Nor is making customers feel at fault.

The airlines are a service industry; less service for more doesn't quite equate. And you scold US?

Again, I'm at a loss. But I'm also at a loss when every flight I'm on is full, even overbooked, but I keep hearing about the plight of the airlines. This is not all about fuel prices; if it costs more, then increase the ticket prices. But to nickel & dime customers ... WITH an attitude, maybe that's part of the problem.

Posted By Scott on June 16, 2008, 4:51 PM

American Airlines.....the only airline that ever lost my checked bag , and the only airline that gave me food poisoning..plus a rude attendant (while attempting to get to the lav )telling me to get out of the aisle, I was holding up the beverage service!! I have not flown with them since. I am horrified they now have the nerve to charge for a first checked bag. It is not fair.Some bags are so much larger than others,also.

Posted By v. venti on June 16, 2008, 4:55 PM

American is not very forward thinking here. Yep...they may get a few customers who go to Cheap Tickets and think they are getting a "great price" until they add the surcharges and baggage fees, and then the travelers discover that they have once again been bamboozled...It will certainly make for disgruntled customers and the further cheapening of a once great airline...C'mon American...do you really think we don't recognize the Cancunization of your airline !! You will lose more customers than gain. Better to raise the fare eight bucks for everyone and keep your head up proudly than pull a cheap trick like this. We all know that fuel is going up, address it honestly and the public will respond...be the LLBean of the airlines !!

Posted By Beth Brodie on June 16, 2008, 4:57 PM

It appears that American Airlines believes that the law of unintended consequences has been repealed. Sure they will make a few more bucks, but what about the impact of more and larger carry-ons? Overhead and under-seat areas will be jammed and the boarding process slowed down by the time required to divert excess or excessive carry-ons to the luggage hold. More women will be straining to hoist, into the overheads,carry-ons they can pack but not lift.
In the days before Pan Am went belly up, I boarded Pan Am #1 in London, headed for Frankfurt with the next stop on the Indian sub-continent. What was carried on in London included everthing except live chickens and the cabin conditions were the worst I have encountered until just recently. American seems intent on making delay abd cabin crowding more intense and permanent features of flying AA. Count me out, as often as possible.

Posted By Neal Jordan on June 16, 2008, 5:14 PM

My husband and I are big travelers, usually 1 international and several domestic trips per year. This year we are so disgusted by the price of gas, and the lack of quality service by the airlines, that we are going to spend most of our vacation time close to home. The travel industry as a whole will be the one to suffer the most, because I think many people are just like us and planning to stay home (or close to home). The airlines have no one to blame but themselves. Consumers would put up with higher prices if they knew they didn't have a very high chance of being delayed or having their bag lost. Adding a fee on top of horrendous customer service is adding insult to injury.

Posted By Christy Marquez on June 16, 2008, 5:46 PM

I am not surprised... It seems that American Airlines is the forefront for airline industry - basically what AA does, so does the rest. Prices are going up for everything and income is not. How are we - the middle class American consumer supposed to take any trips anywhere? It seems that the airlines keep finding ways to charge us consumers for everything under the sun. Baggage today, to use the toilet next? And, then maybe for our own weight? And, to charge for curbside check-in (on top of the "mandatory" tips) and expensive parking rates (in NY). AA and the rest of the airline industry are getting out of hand with all these extra fees. I also know that the mileage award structures for AA and others are changing so that it will be considerably more difficult to achieve any award status ("free" ticket) and I am sure, increased "booking" and taxes on top of that "free" award ticket. The traveling - mostly airline industries are geared up for the elitist - wealthy folks - and the rest of us...well, we're left to either stay home, drive...or grin and bear the increases. The government steps in for frivolous stuff, why not here? Help us out for a change! The little tax rebates we all got aren't much to offset increased prices where my husband and I couldn't even fill our oil tank with our $1200 - it didn't even pay for 400 gallons! We are retired/disabled, so our income is going up a whopping $25 (approximate) a year - nothing close to offset the price increase across the board. We will be lucky to pay our mortgage by the end of this year - at this rate! Forget about vacations or even other bills...What next? Dare I ask?

Posted By annette schumacher on June 16, 2008, 6:05 PM

Charging for baggage will add to the usual delays in flights given the excess carry-on baggage that wont fit and will have to go under anyway. What do you plan to do then? Charge on the plane even though bags weren't checked? It only gets worse. Travel less.

Posted By Helen on June 16, 2008, 6:10 PM

There should be some "free" way to check the items that are not allowed to be carried on the plane. I would carry on my bag every time except I am not allowed to carry on tweezers, scissors, etc. I don't feel I should have to pay to check my bag when I am required to check these items.

Posted By Donna on June 16, 2008, 6:20 PM

Products/services should not be "included" whenever possible. Why pay for something you may or may not use? The only problem with this is that fares aren't being lowered as a result. I rarely check bags so the fact that I was paying for that seemed unfair but that's the way it goes.

Posted By chf_2258 on June 16, 2008, 6:20 PM

Airlines must charge to continue operating. An increase in fair would be better than the baggage charge. We traveled last December and so many people brought luggage on board that we had to have ours put in the checked luggage. With the new luggage fee we are going to see a huge increase in carry on luggage resulting in not enough space for everyone's carry on. Good luck everyone. You are going to need it

Posted By Roland Swanson on June 16, 2008, 6:27 PM

This policy is ill conceived and likely to result in the unintended consequence of longer delays and over-crowded overhead bins. There is simply not a good reason, other than greed for this change. I personally plan to seek alternative means of travel with airlines who do not charge the extra fee for luggage. When that is no longer a viable option, I plan to literally vote with my feet and encourage others to do the same.

Posted By Dianne Hawkins on June 16, 2008, 6:30 PM

I agree with all that has been said. Moreover, do I really want their curbside check-in staff to be handling my credit card? I think not! From now on, I will stick with Southwest and boycott American.

Posted By Lennie on June 16, 2008, 6:35 PM

I am a former airline reservations agent and I am here to tell you, that the only thing they care about it the "bottom line." I am glad I no longer work for them because I would sooner die than tell some poor Mom or Dad that they have to cough up a bunch of extra cash in order to check their kids' bags to go to Disneyland.
The elitist attitude of charging the family or occasional travelers extra for the vacation they have been scraping for is outrageous. I agree with those who say, add it where it belongs - onto the fuel surcharge. But you see, that differs based on the route the plane is flying, so they couldn't gouge you on all flights. No one ever said it had to be fair, but if they want to stay in business, they will have to find ways to make it fairer across the board because the service still sucks and the agents will only get surlier. You've already read the posts from the flight attendants who don't even want to deal with Johnny Lunchbucket or his family. Like many who have posted here, I would gladly fly Southwest or Jet Blue. Unfortunately, they do not fly out of our airport and it is a very long, stressful drive to the nearest airport where they do fly. Also, Jet Blue is cross country and their hub is up in the northeast somewhere, so you have to connect there to get where you are going. This is going to be a tough bunch of stuff to deal with. I also resent the statements that business and frequent flyers comprise the majority of the airline's income. First, they are being gouged because the airlines know those people will pay what it takes to get where they need to go and their company usually picks up the tab. So when they ask why should they pay for the rest of the passengers, they already are. If everyone paid the same fare,the seats would still be full and the airlines wouldn't have to pretend to cater to their "frequent flyers." Oh, and by the way, when Mr. Premier calls the "Premier Desk" for special treatment, the same agent who answers all the other lines answers that line, so there is no such thing as a "Premier Desk." It could be Sally Lunchmeat, who just got out of training and hasn't a clue what to do with you. So get off your high horse. Behind the scenes, you are abhored for your snootiness, demanding ways and sense of entitlememt. Sure, you don't mind paying for a bag, 'cause your boss is paying the tab. Furthermore, you will probably only be where you are going for a couple of days, so wear the same clothes and send them out for cleaning and pressing. Why not, the boss is paying.

Posted By April J on June 16, 2008, 6:43 PM

Airlines are losing a fortune because they're charging you far less than what it takes to break even with these extraordinary fuel prices -- and that's after big lay-offs. By charging the bag fee, they only charge those who use baggage handling services. If you've got carry-on bags only, then you won't be charged for the airline to handle other people's luggage. Nice! If fewer people use baggage handlers, then it's another cost they can reduce. Rule of thumb: once you've packed, unpack half of it. Laundry is available outside your home town, and you'll be happy to have less to haul around. As for liquids and gels, use 3 ounce sizes or blame TSA for this silly rule. It isn't AA's fault.

Posted By Dan on June 16, 2008, 7:02 PM

I have not flown American Airlines since March 2006 when I flew from Philadelphia to Gunnison, Co. I was sick from the altitude and pleaded with them to allow me to fly back earlier, or even fly me to Dallas lower altitude. They wanted several hundreds of dollars more to do that, so I suffered in Co until the Sunday of my my return flight, only to hear them offering incentives-- free flights etc hotels etc, in Dallas, if any one would agree to be bounced because the flight was overbooked!!!! Was I not trying to give up my seat days earlier and would have done so for free???
Then got to Philadelphia around midnight and it took them over TWO hours to remove the luggage from the plane!!!! And no one on the ground knew anything!! Calling their 800#s only accessed the rudest and most ignorant people ever!! No one gave a crap, had an answer or offered any solutions. Suffice to say, by the time the luggage finally came off the plane 3 hours later, the shuttle had stopped running so I was forced to take a cab or wait till 5am when the shuttle resumed service.
So, now I Just Say NO to American Airlines.

Posted By Yvonne on June 16, 2008, 7:32 PM

Ridiculous! people will overflow the overheads making for dangerous situations! will discourage other from flying altogether. let's try for better service for a change!

Posted By phil srokowski on June 16, 2008, 7:36 PM

Its enough we are paying for nothing, its abuse of the customer and I'm sick of it, I normally travel on AA to Ireland, booked my flight to Ireland with Aer lingus, it was cheaper and the flight attendants have good manners! I am an AA frequent flyer..but do not intend on flying them any time soon, unless this drag your business into the ground attitude changes. Thats what will happen, if this nickel and dime stuff continues, flyers are sick of being abuse.

Posted By Carol on June 16, 2008, 7:45 PM

Did you know that they also made a limitation of 45 inches total HWD, instead of the old allowance of a 22" carry on bag? None of my previous carry on bags fits the formula when you add in the wheels (required) and consider the depth. Now they even demand new bags to travel. If they have to charge for a second bag, I understand that, but charging for a first bag and then restricting the old carry on size, is not acceptable. Just charge a drop more (We all know about the fuel charges increasing.) and don't slow us down at security with everyone carrying bags on and nickel and dime us with extra charges and processes; it's time consuming as well. I just booked American, before the deadline, but I don't think I'll be looking at the as a first choice carrier in the future.

Posted By Tobey on June 16, 2008, 7:46 PM

Everyone keeps saying that it's $15 per bag. Realistically, how many people travel 1 way? It's really a $60 surcharge for most people.

Posted By Cindy on June 16, 2008, 7:46 PM

I have been a loyal AA customer since 1968 ; AA was my preferred carrier when they piloted 707s to Hawaii. In my earlier career, I logged more than a million miles on AA as a "road warrior", and paid business traveler premium rates.

Overall, there has been an incredible deterioriation in customer service and amenities on American Airlines in particular.

Our extensive family travels frequently to the AA destinations :HNL, ORD, FL and Costa Rica.

I am so frustrated with AA.com not being a one stop shopping site, that I encouraged others who will be joining us to book nonstop flights on competitors who still offer meal service and complimentary drinks as is customary on international flights

AA's Low Fare Guarantee and 5% discount could not be honored with the first request. Based on the individual ticketing requirement one of the technical difficulties of the AA.com website is: It would book the desired flights and calculate the base fare correctly only when booked one at a time. I did not want to risk having a family member stranded or forced onto different flights.

AA.com did direct me to its lowest fare flight choices only if I agreed to punitive (6hrs 35min)connections via self serving AA hubs rather than return nonstop my preference(2hrs 45min). Since seats are available on the nonstop , why charge a 40% premium for that space and penalize AA frequent flier customers?

During the forced connection via MIA, AA delayed our international flight 3 hours , with the explanation that the aircraft required an oil change. Their onboard policy on food (since the scheduled flight duration was 2hrs 50 minutes) was there was none!; even though the duration ended up being greater than 6 hours. After being rudely treated by the MIA gate agent, I finally persuaded the chief flight attendent to obtain some grapes and cheese from the first class cabin for my diabetic wife.

We missed our connection in SJO (lost the currency paid to a local carrierfor non-refundable tickets for five ) to our destination in Costa Rica. So we were forced to rent a car/driver for $200 and endured a five hour 4-wheel drive trip via dangerous roads through the cloud forests in the dark.

What other abuses are AA management planning to offer their customers as incentive?

Posted By Dr. J. Berger on June 16, 2008, 7:50 PM

Well folks,,,,,, gasoline is $4+ these days,,,, how about complaining to the oil companies and to the the Arabs, in the Middle East, just as much as you complain about the air line ticket prices,fuel surcharges, etc,,,,
To be honest, the Arabs were the ones in the first place who were trying to destroy the US economy by committing 9/11,,,,, uh,, anyone forgot about that?
Also an adjustment of salary and bonuses for the corporate America,,,, how about a mass complaint about that?
Also us airline employees have it hard enough, with about 60% in pay cut, over 2 years. Does anyone think more work with less people, for a lot less, is that much fun, along with helping folks finding space and stowing their luggage, and then be hassled over chiropractor bills afterwards, by the useless Health insurance companies?
How about complaining about Health insurence too.
There are so many serious faults going on, that it surprises me, the uproar about the baggage fee.
And the ones who believe the gas prises will go down again,,,,,,, uh, do you believe in Santa Claus too,,,?
Do you really believe the Arabs are going to let us off this easy,,,, well think again,,, or check with the Arabs,,,
Also service is a lot of different things. What service is for me is obviously not the same for the
next person.
I am very low maintenance, with no need to buy glossy magazines with gossip about Britney, Lindsey and the rest of them, nor do I need $5 cups of coffee, and certainly not gas guzzling suv, but I do understand if all of that appeals to somebody, just don't charge me for it.
How about the rise in cost of food? Any concern about that?
Let's keep things real here.
Thank you Tony, for you trying to explain things to the folks, but sorry to say, some just don't get it.
At least not yet!
Maybe when all the airlines go out of business, and nobody can get anywhere, and some cities/states will loose their biggest tax-payer, which the air lines are in a lot of mayor cities.

Posted By Else-Marie on June 16, 2008, 8:35 PM

What a lovely case of collusion between Big Oil and Big Air! After all, these fees are largely passed on to the oil companies to pay their extortion fees for the price of fuel. Of course, Big Air is happy to skim some for themselves, for, as Mr. DuPont noted, "We know for certain that we will make several hundred million dollars on an annualized basis by charging this fee."

In other words, the increased fuel costs will be maybe 50 million, and the other hundreds of millions goes straight to the bottom line of American.

Makes the Mafia look penny ante by comparison. And if anybody thinks this is the end of surcharges and fees, rather than merely the beginning, think again. It'll never stop until we all complain long enough, loud enough and vote for somebody who isn't on the corporate teat.

Happy trails to all.

Posted By Big Tex on June 16, 2008, 8:36 PM

The arguments American uses are sophomoric, to say the least. I propose that the person who designed this program and every American executive who signed off on this program spend a week traveling on American coach in the US. Travel to Chicago and then a smaller city. Take a long haul cross country and then fly into a DC airport. Check in as a regular passenger would. See what it's like.
I'll be traveling to Europe this fall on an international flight so I understand at present I am not affected by this new rule. I'm still packing as light as I can so I can carry on since I'm flying into and out of Heathrow.
You know what this also means? I won't be packing my nice dresses and heels and coat and I won't be frequenting restaurants with dress codes and coat and tie requirements for my husband. You'd think the tourism industry would be up in arms over this short-sighted policy.

Posted By janine on June 16, 2008, 8:55 PM

Mr. DuPont said that only 1/4 of their customers would have to pay the $15 bag check fee because the other 3/4 are frequent flyers, elite members, business class, full fares, etc. Later he says that 78% of their customers fly with them only once per year. That 78% would not be frequent flyers, elite members or business class more than likely. And he implies these people are looking for the cheapest fare when they fly. So I am a little confused with his math. Three-fourths of the passengers won't have to pay the fee but yet more than 3/4 of their passengers fly only once per year. Do all of those once-per-year flyers buy full fare tickets, especially if they are looking for the cheapest fare? Is that how this works? I'm not a math whiz but I still don't think his math adds up.

Posted By Marilyn Long on June 16, 2008, 9:03 PM

Some of us are not physically able to wrestle with a carry-on bag containing everything we may need. So we'll pay the $15 and pray that when (if?) the price of oil goes down the airlines will drop this additional fee.

Another "joke" is the charge for non-alcholic beverages - does that include coffee and water? I flew US Airways last week - never again. Numerous equipment problems caused major delays (12 hours at O'Hare and 1.5 hours in Las Vegas) - a sign of problems with the airline? I think so.

Posted By F. H. Kral on June 16, 2008, 9:05 PM

As airlines want to extract more money from the consumer the airlines should have cash penalties increased for flight delays, lost bags, overbooking, and other such issues.

Posted By Ian on June 16, 2008, 9:11 PM

I'm into this discussion! As discussions go, this is one of the most articulate, well thought-out ones I've enjoyed reading, regardless of perspective.

But does the hostility of airline workers concern anyone else? That says something about what the industry has done to their own, which is what we see as customers - and it's not always pretty. If my support staff treated anyone like I've seen customers treated they'd be OUT the door. But now the corporate office is treating customers the same way from afar (always easier when you don't have to do it yourself).

April J's posting provides a disturbing inside look at what's pouring over to impact service as well. Thanks for sharing your insight, it's what we see ... and we know.

Thx everyone for your insights - this sure has people's attn; I only wonder if the airline(s) care? But with the full flights I've seen, and the overbooked one my wife just got a ticket on with her elderly mother - if they hear, do they care?

Posted By Scott on June 16, 2008, 9:27 PM

Sorry, I didn't phrase it correct in my last post; I mean the hostility of airline workers in this discussion thread ... I should have said:

"But does the hostility of airline workers commenting in this thread concern anyone else? That says something about what the industry has done to their own, which is what we see as customers - and it's not always pretty.

Posted By Scott on June 16, 2008, 9:33 PM

I have been a loyal American Airlines flier for several years. I am in their frequent flier program and, if offered a choice, would always choose them. Not anymore. American is trying to pass this rip off scam as an incentive for passengers to pack more efficiently? They obviously think we're all stupid. Who on earth could travel for a week with only a carry-on? Are we just supposed to buy all of our toiletries at our destination, thereby making the airfare that much more expensive? The result of this brilliant idea is that more passengers are going to try to shove a suitcase the size of New Jersey into the overhead bins. It's bonehead moves like this that explains why the airline industry is in the toilet.

Posted By Alison on June 16, 2008, 11:14 PM

I, for one, will always choose to fly Southwest whenever possible. I am a former stockholder of both American & United, and am happy to say I dumped their stock about two years ago while it was worth a little bit.

Southwest will continue to do well because at least they try to accommodate their passengers. I even get a birthday card from them each year.

I luv their commercial now capitalizing on the other airlines like American & United - eventually they WILL probably charge to use the bathroom!

LONG LIVE SOUTHWEST!

Posted By Mike LUV on June 16, 2008, 11:28 PM

Where does all this extra fee nonsense end? $20 for a glass of water? If airlines are coming up short, increase the ticket prices across the board and cutout the incidental fees! This incrementalism is just like government!

Posted By Edward G. McLaughlin on June 16, 2008, 11:32 PM

I don't have a problem paying $15.00 for a checked bag. But there will be hell to pay when I have to pay another fee for my carry on (that has necessities such as daily medication) because there isn't room for it due to the fact that every other person has decided to carry on their luggage they should have checked in the first place. How are they going to monitor that? If we have paid for a checked bag we should be assured we have overhead bin space.

Posted By Cheryl on June 16, 2008, 11:42 PM

We travel a great deal and have spent as much as
four weeks in one place with only carry ons. No checked luggage. Some Americans think they need SUVs and three car garages and huge houses. They also think they need to pack far more items
than needed on trips. You can do just fine with less. Otherwise you probably will have to pay for it.

Posted By Paul MP on June 16, 2008, 11:55 PM

This is going to make the carry ons even more crazy! I think that people already take advantage of the carry on size and wieght. Now everyone is going to do it. Boarding and deplaning times are going to be longer!! WHAT A PAIN!!
I am 5'1" and very small. If I do not have help I can not get my bag up in the over head. I always check my bag. Now I have an extra pain when I travel.
Maybe during the winter we can ware layers and layers of our clothing to save on the luggage.

Posted By amy on June 16, 2008, 11:58 PM

I just want HONESTY. Tell me what I am going to be charged. TOTAL.

If you can't do that then why should I give you my business?

Posted By Eric Wright on June 17, 2008, 12:58 AM

Lets think about this (this applies to major airlines):

First, there is sept 11 security fee, which I beleive the airlines are ought to provide security whether sept 11 took place or not, if they had done a good job earlier sept 11 could have been avoided. So they charge extra for our protection, all the airlines in the world have security checks they dont charge sept 11 security fees!

Second some stopped offering any amenities, food needs to be paid, drinks etc

Third, some took off blankets and pillows

Fourth, some charge for better priority seating !, one cant stand can they ?

Fifth, Oh take off your shoes, why because of the lame shoe bomber, we think of sending a space shuttle or a dog to Mars, cant we figure out an x-ray machine for shoes ?- Thats a height of taking advantage of being vulnerable.

Sixth- liquids are a threat, how much 100 mL wow, major duty free products are 110 mL so thats a huge business now !

Seventh, charge for baggage, anything more ?

Lets wait and see whats more to come, somethings I predict !

you might as well charge for taking off and landing

how about giving air condition to those who pay 20$ extra so they can turn on their switch on the top off their seats- thats technology and big business too.

How about insert your credit card for the seat to recline 30 degrees.

Airlines, come up with better business models. Try promoting duty free shopping on all domestic flights or more services people really need.

Posted By A. Sahu on June 17, 2008, 4:15 AM

This really is a poor business model which I call the ding me model. It will work for a short period but the effects are negative motivators which turn people away rather than attracting them to your product.

As for me, the luggage charge and their unwillingness to grant full miles for trips to Europe and Asia (2,000 miles for a round trip to India) just reconfirm that American will not be in my future travel plans.

Posted By R. Brinkley on June 17, 2008, 10:31 AM

You should charge for carry on baggage not checked baggage. This would discourage travelers from carrying on and ease the going through security process.

Posted By phyllis on June 17, 2008, 10:38 AM

If AA would get rid of half of the deadbeat AA eagle staff in DFW, that is rude and unfriendly. They would save money and get some desent PR. As bad as DL has become, it was a sad day when they basicly pulled out of DFW. Little competition leads to little service. All the major airlines needs gutting from top to bottom, but union contracts prohibit that remedy.

Posted By L ONeal on June 17, 2008, 10:49 AM

I think the airlines should just charge a person by their total weight,body and bag! That way a person would only pay for the fuel they actually use.

Posted By Mary on June 17, 2008, 11:28 AM

I think its a great idea to charge for luggage. Its about time Americans started to realize that they don't need to take half the bedroom closet with them for a weeks vacation. All that excess baggage is wasting fuel, I can pack everything in a carry-on bag, and therefor would not like the extra fuel charge passed on to my ticket price. The baggage charge is a much fairer way to pass the cost to the traveller who always keeps everyone waiting while they check in 3 overstuffed bags and you are the one stuck in line behind them.
What happened to common sense, stop griping and do what you can to keep air travel still affordable to the working man.

Posted By Marian on June 17, 2008, 11:56 AM

I will definitely try to avoid American, United and US Air at all costs (I am sure this list will grow.) If the baggage fee is meant to offset fuel charges then it should be part of the fuel surcharge. Now the airlines plan to charge for water and we are unable to bring our own water bottles through security so we are stuck with the ridiculously expensive beverages sold at he airport or on the ariline. If flying were comfortable it would be one thing but because I am not a size zero and don't get paid enough to fly 1st class I am being penalized. This just is not right. The airlines all need to go back to the drawing board!

Posted By Michelle Morgan on June 17, 2008, 11:57 AM

This is the most moronic charge ever. Isn't there already a fule surcharge? So now there's a fuel surcharge surcharge? I'm not flying them as long as I can help it...and when everybody does this stupid crap I hope we drive-$4.00 a gallon or not. By the way does anyone really think oil demand has gone up 300% in 6 months? It's a scam...Just a coincidence I'm sure--Bush and Cheney ARE oil guys right?

Posted By steve smith on June 17, 2008, 12:13 PM

Returning just last week from a 21 day cruise, three of us traveling via US Airways encountered the fee.

Our fee was on the second bag we were charged 25.00 each.

Our trip was booked prior to the date the airline stated this would go into effect however, we used the cruiseline to make our flight arraignments which was done after this date.

While understanding the supposed reasoning behind the fee it was charged everytime we had to check our luggage in, during this trip that included three times as we had a couple of flight changes.

This is as though we are being punished to travel.
The airline did not care that they ran out of food on our return flight leaving some 50+ people without dinner, we sat on the tarmac going and coming for a total of 8 hours.

Being a business owner I understand about additional cost however, to conduct business part of operations is absorbing cost yourself.

If I tried to pass off onto the customer a rate increase say advocado's I would be charging 15.00 for a sandwich.

You can't do this if someone cannot afford to operate a business then it is time to get out of it.

I believe it is time the government needs to step in as I know they have in the past but, something needs to be done other then them just giving money to bail them out there needs to be some sort of control on what the airlines can charge.

Next charge I expect to see is a coin slot or debit card strip outside of the restroom.

Posted By Pam on June 17, 2008, 2:29 PM

Can you please ask him if the price of oil goes down to what it was last year will they remove the $15 bag charge? If he is blaming this new fee on the price of oil then shouldn't they remove the fee if the price of oil drops? Thank you.

Posted By Jen on June 17, 2008, 3:10 PM

The Airlines need to just raise their prices and stop nickle and dime for everything.You pay for your ticket but in the end it is $50.00 more with bags and seat charges.When are we going to start paying for the restrooms?

Posted By Dixie Fitzpatrick on June 17, 2008, 3:59 PM

Get real everyone!!! You tip your waiter more then $15. The truth is the airlines need to be charging hundreds of dollars more instead of $15. I'm a pilot for US Airways and I losing my job because of cutbacks. True, the airlines are not managed incorrectly. There are too many seats and too much competition out there for too long. Glory days are over people. So consider taking your solar car for a vacation and stop your complaining. You may be worried about your next vacation but now I'm worried about putting food on the table. If you say "get a job somewhere else", I'm going to scream. Are you gong to hire me to run your business with 17 years flying experience. I know most of you don't care but that's just the real story. Thank you for letting me vent.

Posted By ery on June 17, 2008, 5:06 PM

I guess my first question is how many people are going to pay full-fare to avoid paying a luggage fee of $15. AA, you are dreaming that only 1/4 of the passengers will be impacted by the fee. Even 1st class will be impacted when everyone starts coming aboard with carry-ons and flights get delayed because there is no more room in the overhead. Then all those bags will have to be carried back to the tarmac to be placed in the luggage compartment for free (after all they are carry-on). Then how about when AA loses a piece of luggage that someone paid to have transported. Do you think you'll save money in court because you lost it and won't pay them for the contents fairly? I think you need to wake up and realize that adding visible fees is not the way to go. And by the way when did you ever haul my bag for free? You have ALWAYS included it in the ticket price in the past. Your trying to make me look like a fool is going to come right back by my flying on a different airline.

Posted By Dave on June 17, 2008, 5:35 PM

From California via Napa. I often fly and check wine in a wine shipping box which holds four bottles. I guess this will incure the $15 check-in fee since you are not allowed to carry it through security.

Posted By Robert P. Philip on June 17, 2008, 10:18 PM

Unfortunately, boycotting American isn't going to save you from the chaos AA will create in security. In response to 9/11 we were told to check everything possible to speed up security checks. Now everyone has to deal with AA passengers trying to get as much as possible through security.

My solution is to carry the largest purse ever made. That hockey bag? Yes sir, that's my purse. I take it everywhere.

Posted By Carrie on June 17, 2008, 11:11 PM

If we didn't have to follow the new security rules regarding carry-on items traveling with only an carry-on would generally be feasible. This fee catches us all between a rock and a hard place.

Just be honest--since this is about the cost of running the airline, and of buying fuel, put it where it belongs: in the price of the ticket.

Posted By Gail on June 18, 2008, 12:18 AM

If competitive fares is your only concern (rather than good service), why not list your ticket price on the internet at, for example, $10.00 for all flights and then charge a gate fee, a ramp fee, an on board fresh air fee, a seat charge, use of the overhead bin fee, pay toilets, etc.

The airline industry has lost sight of the ball and has turned an otherwise highly regarded industry in to a bus company.

Posted By Waldo Emmerson on June 18, 2008, 8:58 AM

Besides losing luggage, airlines are notorious for brutalizing luggage....broken handles, broken zippers, bent/broken wheels, etc. As this kind of thing continues to happen, they can expect claims for repair or replacement. Pay to check?......then handle more carefully!!!

Posted By J. Wilkens on June 18, 2008, 10:42 AM

A couple of things...
1) Strollers, carseats, wheelchairs, walkers, are NOT considered luggage and there is no fee to check these items.
2) The fees charged are PER leg. So on a round trip flight checking one bag will cost you $30 extra ($15 each way). That's $120 for a family of four checking 4 bags!
3) If you carry on the allowed items and there is not enough room to stow your items, you will NOT be charged for them to 'gate check' your luggage.

The top execs at American should show the consumers that they too are willing to do their share to help the business they run. Let's see them take a pass on their bonuses to help out the airline. Let's see that good will from them. If that was the case, I think they would actually gain customers. But that will never happen. They complain that the company is in trouble but God forbid they don't take their MILLIONS in bonuses anyway BESIDES their huge salaries. If bonuses were based on customer satisfaction I think things would done be a little different.

Posted By Lori on June 18, 2008, 12:16 PM

The entitlement these airlines feel according to some posters reflects the entitlement of American society at large.

Don't encourage people to go buying lots of little bottles with extra packaging unless said packaging is 100% biodegradable.

Posted By Elizabeth on June 18, 2008, 2:07 PM

A smart tactic that will not sustain long term. The reason why AA will not raise the price is because they cannot compete with the 78% ignorant passengers who only travel once a year and do not have an idea that they will have to bring more money. It only takes one trip, these passengers will never do it again. When the percentage increase to 90% of the passengers travel only one time, AA would impose more fees to entice a larger group of unawared people. The cycle goes on until AA would have 100% folks flying once a year, or no one flies AA!

Posted By A dumb marketer on June 18, 2008, 5:26 PM

Some great comments, and some inane ones:

There's one person who wants to teach over-packing customers a lesson with a baggage fee . . . so she doesn't have to wait in line so long.

Ery's (the pilot) position is well stated, but really reflects the frustration we've seen from every single airline employee; I teach management- how can an industry work when they create such unhappy employees - thanks for sharing, Ery, and thanks to the other airline employees who have, but how sad to be so frustrated when your CEOs are taking millions in BONUSES! I'll repeat, our "hometown airline (NWA)" here in Twin Cities got another million(s) dollar bonus for running it into bankruptcy! Again, I'm available for any of these jobs!

Waldo gets my vote for the best summation thus far, "The airline industry has lost sight of the ball and has turned an otherwise highly regarded industry in to a bus company."

I'll pay what it takes to travel the way I want, just like any other commodity, but for God's sake, be honest with us - just charge us for the actual product rathr than nickle & diming us to death.

Posted By Scott on June 18, 2008, 8:13 PM

So it seems that ticket prices would have to be raised by $3.75 to generate the same return (same as the stated $15 on a quarter of the travelers). And AA is afraid that will push them too far down on the airfare search sites. I don't know about others, but when I take the trouble to search for fares, I generally go a bit deeper into the results.

To be honest, I don't mind the airlines trying to recover their costs. I just wish that they would be honest and up front about it instead of working so hard to game the search sites. Mr. DuPont pretty much stated that their intent is to deceive by posting misleading fares.

Posted By Bruce on June 18, 2008, 9:06 PM

Ah Mr. DuPont. I see your eyes are a deep brown.

I just bought 2 tickets to the Philippines for my new wife and myself.
Another friend is going with, and he asked who to fly with since he does not fly much.
I told him anyone BUT major US carriers and to avoid AA like the plague.

We had a choice of flying American or Alaska airline on the connecting flight to LAX.
JAL from there to Manila, instead of United, Delta, etc.
Manila to our destination is limited to 44 lbs on Philippine Airlines but some items we are taking can NOT go in carry on, they MUST be checked due to "security" regulations. (Chocolate is dangerous, don't you know)

Tickets were the same price when I included the $15 baggage fee American charges each way.
Any guesses whom we ticketed with Mr. DuPont?

I used to fly over 100,000 miles a year for business and saw the difference between major US carriers and good carriers such as JAL, Cathay Pacific, Virgin, etc.

I stopped flying major US carriers whenever possible 20+ years ago and keep seeing more and more reasons to be thankful for that decision.

Posted By Rich on June 19, 2008, 12:34 AM

I needed a simple RT from SJC>SAN. I could go on SW or AA. A few weeks ago when I checked, the prices were competitive. Last night, I checked SW and it was lower than a few weeks ago! Given AA's baggage charge, I didn't even go to aa.com. I immediately booked on SW. Not only did AA lose my piddling business, their website didn't even get a look. Actual behaviors multiplied by thousands of travelers matter.

Posted By Jim on June 19, 2008, 1:19 PM

I am a Platinum flier on AA, so I will not be charged a bag fee. As a long time business flier, I've noticed that, as fares became affordable, flying became much more problematic. I'm sorry but a family with 4 children, on their way to Disneyland, going through security, ties you up just as much as finding a place to put their over-stuffed bags. I remember when flying with babies was pretty rare.

My solution is simple, and completely contrary to what everyone else says. I will continue to fly ONLY American if at all possible. I'm going to keep my premium status, not pay a bag fee and grab my overhead space as quickly as I'm allowed to board first.

I think this policy will be followed by other airlines. It only makes me a more dedicated AAdvantage member.

Posted By DB on June 19, 2008, 2:51 PM

I'm afraid I don't understand those that are saying that this should be included in the fuel surcharge instead. As much as I find this fee annoying, I think the fuel surcharges are more deceptive, as there is absolutely no reason they should be in place other than to cloak a fare increase.

and sorry, ery, but you're complaining at the wrong people. if fares continue to go up, then I just won't be able to fly. I can't afford to just pay more to keep you in your job purely out of the goodness of my heart, because no one is doing that for me.

I am with those who wish that we could be charged a total cargo weight as opposed to having to pay more for my luggage while someone else overflows into my seat, but I am sure that would somehow run afoul of discrimination laws.

for robin mcgann, complaining about being expected to put her purse in her tote to go through security...that's a policy that's been in place at every airport I've flown through for at least two years and probably more. If you are allowed one carryon and one personal item, then that is exactly what the screeners will take (with the exception of things you have to remove such as laptops). SFO may not have enforced it, but it isn't a new thing, nor is it an American Airlines thing.

Posted By Caren on June 19, 2008, 3:14 PM

I commented earlier on US Airways and the charges that we encountered while traveling back & forth to Europe.

I was not going to say anything further as I was mainly pointing out that it is not just AA many other carriers are implementing this fee. Ours as opposed to many of yours was 25.00 per bag.

I think many of you are missing the point or arguing a different battle.

We took two bags each, SO WHAT it is our business how many bags we pack or want to take. Just as it is your business what you choose to pack.

Also, the comment from someone stating that if someone can afford to travel to that destination needing that much luggage then they can AFFORD to pay for additional luggage.

How does anyone know that maybe that individual had saved up all their life for this trip???? That it was ONE TIME ONLY deal.

Maybe there are existing issues with why someone needs to take extra luggage, maybe it isn't for clothing but, medical reasons, etc...

I was a little surprised when arriving at the counter with the 75.00 eachtime we checked our luggage as there was no warning to us the consumer.

However, how long has gas been going up???? was this a BIG SURPRISE to the airlines????

Why did they choose the "peak of the season" for travel as school is out, graduations, people starting their summer vaca. to charge this fee.

Gas here in California has been in the high 3.00 to 4.00's for over many months.

No, it is not the airlines fault gas has gone up however, to forgo CUSTOMER SERVICE, to run out of food mid-flight, to keep us on the tarmac with no water, snacks anything.....is that not the airlines fault?????? or is it the governments, maybe me bacause I packed two bags??? Please.

All of you have made good arguments FOR and AGAINST, now use ALL this ENERGY and do something FOR THE GOOD with it!!!!!!!

Some of you stated it was about time US AMERICANS started realizing how good we have it, how the airlines should charge for all luggage, how tickets should be more, etc...

Let me ask you this AT WHAT POINT IS ENOUGH MONEY for the airlines to charge?????? At what point will they turn a PROFIT. What DOLLAR FIGURE will have you stop traveling??

As I see it and read on this blog many of you in addition to others will stop traveling by plane or limite your trips.

So constituting this fee has helped the airlines or lost business for them in the long run????

Posted By Pam on June 19, 2008, 5:44 PM

Extra weight means extra fuel costs and it is more fair to charge passengers to check luggage than it would be to raise the ticket price for everyone, including those who travel with only a lightweight carry-on. My husband and I manage to do that even for long trips overseas and we dress neatly. To learn how we do it, visit my website and look at the lightweight travel book. Fuel prices are probably never going to be low again so we must all learn to cope.

Posted By Barbara DesChamps on June 19, 2008, 6:11 PM

I would just like to bring up some points on the HUMAN side of all this leaving the BUSINESS side for a moment.

As we were standing at the counter being charged the additional fees for luggage, I had the opportunity to scan the crowd.

The expressions on travelers faces was both funny and sad. I could tell many were students returning or going somewhere.

I could also tell that maybe this additional fee was not planned for or could they really afford it????

Why is it everyone's assumption (many on this blog) that those traveling can afford the additional fees or really travel period?

Someone that sat next to us on the flight was going home for a funeral, someone else was getting married, she had to pack a couple of bags for her wedding and honeymoon needs.

What I am reading on this blog is that many of you want them to increase fees/charges, etc....so you all feel okay that you will be eliminating a good many people the privelage of travel??????

Students out on their own seeing sites they had never seen, our Seniors who are going to see their grandchild for the first time, the MIDDLE/LOWER class getting the opportunity to leave their lives behind and have some fun.

What comes to mind is the old days when travel was for those that were privelaged/rich. The poor passengers would have to ride in storage if they were lucky to go anywhere.

Is this what it is coming to? If so, what a sad society we have turned into, no longer is it about gas but, about how did we get here and allowing it to happen.

Posted By Pam on June 19, 2008, 6:13 PM

The little guys gets screwed again with the $15 baggage charge. First it was a fee to the travel agent. They got government help after 9/11, what for? They stuff you in this seat with knees up against the seat in front. Air travel is the worst part of a trip. I don't believe they care much about the ordinary traveler. It is a terrible experience flying: occasionally on time, lost luggage. Well being forced to carry luggage on to save expense will eliminate lost luggage. It seems they are following the rule of , "Customer comes last."
My rule is, "Whatever happens to the airlines, they deserve it."

Posted By Don Griffith on June 19, 2008, 9:32 PM

Pam, excellent point re: the human element here, yet more implications and consequences that don't seem to be taken into account. Pretty amazing for a "service industry," isn't it?

Anyone heard of futurist Jeol Barker, author of The Business of Paradigms. He calls "paradigm paralysis" a "terminal disease of certainty," which leads to business failure.

Or as Einstein said, the definition of insanity is doing the same thing over and over and expecting a change.

Businesses change; airlines haven't. But we're supposed to bail them out? Ummmm, I don't think so.

Posted By Scott on June 19, 2008, 10:25 PM

Not only do the airlines beat the hell out of your bags, now you must pay them for it. In addition, pay $2.00 for a couple of sips of something to drink. I am disgusted. From now on, if I have the time, I will drive.

Posted By Bess on June 19, 2008, 10:41 PM

For those of you who don't fly much or are appalled at the new fees, please go to onebag.com or Rick Steves' website and learn how to pack lighter. I've gone to Europe with carry-on only and carried on for multiple week work projects. Color coordinate and if you need more than the TSA allowed amounts of liquids and gels, they do have toothpaste in other cities and countries (and shampoo, and baby formula, etc.) Doing laundry can be part of the adventure! Investigate dry alternatives, i.e., toothpowder. I know families with babies and kids have a lot of gear but even small children can bring their own little wheelie bags. All this whining is silly when everyone knows the airlines are on the ropes and fighting for survival and we all have sticker shock at the pump. My rule of thumb is, if I can't carry it on, I don't bring it and the airline can't lose it!

Posted By Patricia K on June 19, 2008, 11:38 PM

I am a travel agent handling mostly leisure travel.I spend my days searching for the lowest airfare for my clients, most of whom are not wealthy. They are just working folks who want a little vacation.

AA has NEVER been the low fare leader. They always had high fares and catered to the business traveler; the only ones who could afford them. The only time leisure travelers used them was if there wasn't another choice, like in the Caribbean or other international routes. Their operating costs are high because they haven't changed their business model along with the times and they are heavily unionized. They have always gouged the consumer on routes they monopolize; much more so than other carriers. I have not flown them in about 15 years. That's the background. It paints a picture of an arrogant airline, which is exactly what they are.

They really do think we are stupid. They are counting on the vacationers who don't follow the daily airline news, don't use a travel agent, and American will nail them at the airport where they have no choice. Hello American, how about telling all of your ticketed passengers in advance? Since everything is an e-ticket you can send them all an email highlighting this so they can plan to bring those credit cards. Better yet, make this more efficient by telling them when they do their on-line check in. Get the payment on line so you don't create airport delays! There's an idea. Obviously, this was not well thought out.

This whole thing is just a comedy of errors on Americans part. They WILL alienate customers, and it's because this is so stupid. I've read some of you supporting the $15 charge which blows my mind. And those of you who take a carry on for a 2 week journey through Europe, come on, that's not the average traveler. I simply would not enjoy myself if I had to wear the same clothes day after day. For some folks, it's their only chance to get out of their business suits.

The bottom line is that this is another fuel surcharge. The airfares have already DOUBLED so it's baloney that they can't just raise the fare; it's because they already DID!!! Now they want us to pay for every nit noid thing on the trip. When the TSA says don't bring your liquids in carry ons, we have no choice but to check them. I can't bring my own water bottle on board so yes, I go through security with an empty one and fill it at a fountain near the gate. I dealt with the loss of meals because they weren't good anyway. I rolled with those changes. But charging for a blanket or pillow, a little soda or water, the type or placement of your seat, etc, now that's ridiculous. I agree with the person that said the people making those rules should ride the planes before making these changes. They should feel how cold it can get at high altitudes and how thirsty you are from that dry, recirculated, virus laden air!! Have some common sense. Are you trying to make your customer as uncomfortable as possible?? It really seems that way. Add to that your rude staff and it's a wonder ANYONE flies anymore. It's a horrible experience. And I used to love flying!

I am shocked at the airline staff that seem to support this $15 charge. This will be such a hassle for them and they will bear the brunt of all the angry fliers. But then, the same staff has been rude to us for several years so I have a hard time sympathizing. And when that same staff complains about the low pay and poor treatment, yes, that's wrong. So why do you ACCEPT it? Leave! You are supporting it by staying. But I know why you stay; for the free travel benefits and because your union contract rewards you for the # of years on the job rather than pay incentives for good performance and customer satisfaction. You are rude to us because your employer treats you badly. You take it out on us and get away with it because your union will protect you. What other industry operates that way and stays in business? None. And that's exactly the point. You will be out of business. The employees are just as short sighted as the management every time they are rude to a customer.

Bottom line, if it's because of fuel cost, call it what it is and add it there. I agree, we don't need 3 steamer trunks to go on vacation. I would even understand charging for the second bag; but the FIRST??? That is insane. Unless you are going to a nude beach for the week, you need at least one suitcase for a vacation. To me, American is saying we don't need you vacation travelers, we just want our business people. But how long can they travel? Their companies will push them toward conference calls, virtual meetings and on-line training. They won't be paying your bills either American. Then where will you be?

The airlines already alienated travel agents when they stopped paying commissions. They underestimate the power we have to recommend one airline over another. I already advise against using United, USAirways for certain markets, and now American will be on my list. Thank God for Southwest, JetBlue and AirTran. We live in an underserved market yet my clients are HAPPY to drive 2-3 hours to catch any of those 3 airlines. And so it will go... thanks for the chance to vent!

Posted By Mary D on June 20, 2008, 12:04 AM

Patricia has good points and the other day, I went on a web site with packing tips. I am determined not to pay that fee! But in reality, vacationers are not like the seasoned business traveler. I know; I used to be one and travel with carry on only. But the way you pack for business meetings is not the same as for a vacation. You don't bring your kids on business travel but you certainly do on vacation. No, I do not want to find a laundromat on vacation nor spend my time finding a drugstore for toothpaste. I want to lay on the beach or see historical sights in Europe. Let's face it, this luggage charge is aimed at the leisure traveler more than anyone else. They are the ones buying the cheapest ticket and may not fly again for a year. American would rather drop them.

Don't get me wrong; I am not advocating bringing your whole closet on board. I actually got bumped from a flight in January because the plane was over the weight limit. There were several returning college students who checked overweight and extra bags. I got bumped because of someone's overweight bags! Their sweaters went back to school but I couldn't get home to comfort my children after the sudden death of their grandfather. That plane left with empty seats for PEOPLE but a belly full of overpacked luggage. I was told by a manager that their luggage had to go because they paid for it! Well I paid too! Aren't people more important than suitcases? I will never forget the stress USAirways put me through and the rude way I was treated, even though I told them of my circumstances. They don't care. Those are the crazy situations that result from mismanagement in an industry people rely on.

Posted By Mary D on June 20, 2008, 12:39 AM

Some have suggested traveling by rail; but I bet they don't know that Amtrak is subsidized by our government. In fact just this month congress agreed to continue funding Amtrak. What do you think would happen to rail service if Uncle didn't kick in with some MONEY? I used to fly once or twice a month to Chicago for my employer, a communications service company, and always flew coach on a number of airlines. I no longer travel as extensively since I retired and will fly American if they fit my itinerary and am a AAdvantage member. I live in Orlando and have a son in Virginia, a daughter and son-in-law in Indiana, they're expecting their first child in November, and I intend on being there. I only use one carryon and as an avid amatuer photographer, a small camera bag as my personal item that goes under the seat in front of me, although on my last flight that area had a protrusion, part of the plane, that just barely allowed this. Personnaly the bag charge is a minor expense when you consider the total trip and ALL expenses including getting to and from the airport. Granted it's a burden on families but so would raising every ticket price be. Every business has to be profitable including the airlines. Maybe it's time for the airlines to regroup and do a thorough overhaul of their operations including those fat payments to management if they're not at least breaking even. Right now a number of smaller cities are loosing their air carrier because the subsidy our government pays to provide air service is not keeping up with the accelerating costs these small carriers are having to endure. Just think what would happen if American said it wasn't profitable to serve your city and there wasn't another airline. Would you be happy to travel 100 or more miles to get to another airport so you could travel for business and/or pleasure?

I'll bet that quite a number of those who commented on the fuel surcharge don't know that most of the items they buy are trucked to the point of sale, the store, have a fuel surcharge, and for at least the past five years, that includes FedEx, UPS etc.

Posted By Laird on June 20, 2008, 1:41 AM

What's another fee? There are more important issues for travelers, such as on-time performance, scheduling, and seat size. For example, at 6'2", 230 #, I am certainly a large male, but harldy obese. Airline seats, except for those in business or first class, had to have been designed by small, short-legged engineers. Seats in United's econom-plus section are no wider than a cheaper, normal economy seat and barely accommodate my leg length. Remember, folks, despite the industy's protestations to the contrary: it is not about the travler's comfort and convenience; it is all about how much an airline can pay its executives and share holders!

Posted By David A on June 20, 2008, 2:27 AM

Bottom line, take it or leave it! Its not worth the added stress. People will continue to fly, regardless, or find an alternative; bus, train or drive. If you travel for business, you will probably recoup any extra fees. Either way the airlines are sticking to the new fees.

This will hopefully force people to pack light, instead of taking their entire wardrobe on vacation. I am certainly guilty of this and have continued to cut back on my packing. It amazes how much stuff people travel with. Its ridiculous! It scares the heck out of me to know that there are literally tons of luggage stored on these airplanes.

Cut back, pack light, and happy travels.

Posted By L Williams on June 20, 2008, 9:54 AM

Laird, I think you missed the point with the analogy to rail travel; what people have said is the airlines are headed towards what happened to rail travel, needing to be subsidized.

I wanted to thank Mary D because she seems to have hit it on the head:

"The bottom line is that this is another fuel surcharge . . . if it's because of fuel cost, call it what it is and add it there."

That we can all understand because we, too, are impacted at the pump. What intelligent people don't buy is trying to be convinced of something they know is not the case, which is what's contributed to politicians losing so much credibility with things like, "This is not a tax increase, it's a user fee. I will not raise taxes. Mission accomplished." And on it goes.

Reputation is everything, so while Amazon, for an example, underpromises and over-delivers, the airlines seem to have taken the opposite tack; overpromise and under-deliver. Consistently.

It this midst of this "fuel and ticket price crisis," I've rec'd 3 lists of "airline fare specials!"

"This is not a fuel surcharge." Pleassssse.

Posted By Scott on June 20, 2008, 10:32 AM

I have a bad back and cannot lift the luggage into the overhead bin and have been told by USAir that they will not waive the fee even with a doctor's excuse.
I hope that at least those of us who have to pay the fee and are not carrying on luggage can go to a special security line so we don't have the hassle that will be caused by so many people carrying on. It would also be a good idea to let us board the plane first and get out of the way of the many people fighting for the overhead space.

Posted By K.R. on June 20, 2008, 5:44 PM

Up 'til now I've been a loyal AA customer and a defender of your airline. I use you for personal travel and the company I work for (HCA) has been using your airline as the preferred provider for many years.
However, I think you've finally outdone yourself in finding a way to minimize customer service and to ensure no one likes to do business with you anymore. You've pushed me into the negative column and I will be a detractor until your latest move is reversed.

Charging $15 per bag checked is a ridiculous idea. Your check in is already one of the slowest in the business and this will make it much worse. On top of this we will now all have to wait in line twice as long to board (which also is very slow compared to most airlines) as many of your customers will not want to pay the $15 and will try to tote everything they own on-board. Finally, because your customers will be trying to carry on everything, the whole airport will enjoy a tremendous slowdown going through security. I'm sorry to say it this way but this is a bird-brained idea.

If you need more cash, raise the ticket price or the "fuel charge" since that is what you say has caused you to enact this fee. One of these days you all will realize that you must match the price charged with what it cost to operate.

Posted By joe shutts on June 20, 2008, 5:56 PM

Regarding Sayo's comments about American having old planes, it must've been decades since he last flew American. I'm AAdvantage Platinum with American and American's planes are extremely well-kept and the seats are all rather new. Now, they do have several old, decrepit MD80s they acquired from TWA, but at least out of DFW we seldom get stuck on those. I believe they're going to mothball 50 of those older planes later this year. Folks need to not bad mouth companies unless they truly know the current status.

Posted By Moore on June 20, 2008, 6:11 PM

Oh my, the beat goes on. A friend just sent me this:

United Airlines to require minimum stays
United Airlines said Friday it will start requiring minimum stays for nearly all domestic flights beginning in October. It is also raising its cheapest fares by as much as $90 one-way.

http://www.msnbc.msn.com/id/25288127/from/ET/

Posted By Scott on June 20, 2008, 8:12 PM

For G. sake!!!! DRIVE...PEOPLE...DRIVE...quit acting like uneducated morons! Face the facts and just deal with it! If you don't like it...DRIVE! What do you have to lose but a little bit more of your so called 'precious' money that you don't want to part with! OMG! the end of the world is coming! You might have to pay $15.00 to check a bag that couldn't possibly hold all your makeup and deodorant! GOD HELP US ALL!

Posted By suzy on June 20, 2008, 10:05 PM

This is the result of your Government putting all our eggs in one transprtation "basket"! If you could ride a hundred&fifty mile-per-hour bullet train across three or four states, who would fly ??

Posted By IndyMo on June 20, 2008, 11:48 PM

According to some of you it might just be easier to post a guard at every jetway door. Anyone with crying children, strollers, wheelchairs, anyone overweight, snorers, coughers, and overpackers could all be shot and dragged away so as not to inconvenience other 'normal' passengers. Let's not blame each other. The real blame goes to the blood sucking, money grubbing airlines who force us to fly in miserable conditions and pay ridiculous amounts of money for the privledge. On our last two international Delta flights we were bumped on our return even though we held confirmed tickets. I will NEVER fly delta again and now american is out also. The whole airport/airline experience is something to be endured and survived. Cruise ships are starting to look really good to me.

Posted By DD on June 21, 2008, 11:18 AM

My own travel style is to take everything I will need for up to a two-week trip with me in my carry-on bag. I started doing this some years ago when airlines started having more lost or delayed luggage.
However, when I read about the fifteen dollar charge on the first bag I felt it was clearly an attempt by the airline to misrepresent their fares. After all, if you are checking fares you will not see this fee- it is then charged when you show up for the flight.
If you are concerned about this, use another carrier and send a letter or email to American letting them know the reason why.

Posted By Beth Shafran-Mukai on June 21, 2008, 12:06 PM

How is it that the service provided by European and Asian airline companies (including good food, luggage and on-board hospitality) is 100 times better? American Airlines and the entire U.S. airline industry should be ashamed. Lesson 1: give outstanding service and don't nickel & dime customers and most people will not mind paying a little extra to buy an "all-inclusive" ticket. Make a name for yourself for service and quality and people will come. Look at what Jet Blue did. Honestly, I travel regularly and dealing with TSA and poor service was already painful. Now, with this nickel & diming, I simply plan to cut my travels by 50% not to have to go through more frustrations.

Posted By Bert B. on June 21, 2008, 12:34 PM

Wasn't it just a few years ago (maybe Sep 12, 2001) when we were supposed to minimize our carry-ons and check more baggage? That was for safety, this is for profit. I don't need a 50 lb carry-on falling out of the overhead during moderate turbulance. The major airlines should tread cautiously when safety and profit are in conflict.

Oh, by the way, taxes make me mad, but hidden fees infuriate me. Have some guts and put it in the price of the ticket. I don't recommend boycotting an airline. I recommend the shareholders vote out the overpayed clowns running the circus and hire some competent young managers for a fraction of the salary, who understand what their customers want and are willing to pay for.

Posted By Neil on June 22, 2008, 4:45 AM

It looks like I'm one of the few who sympathizes with the airlines in their ability to remain competitive and meet passengers expectations of low fares while fuel costs soar out of sight.

The reasons the airlines are in deep trouble these days are very complex and there are no easy or short term solutions.

I agree with AA that they would lose more money if they raised their fares and they would actually make money if they charge for luggage. I also understand why they must cut services such as meals and snacks. It all costs money and they are non-essential except on the longer routes.

However, I do agree with many of the comments made with regard to other services. I think the first bag should be free. Less weight means using less fuel so they could limit the size or weight of the first bag and charge for anything over. Most people can survive with two carry-on size pieces for short trips.

I agree that if the airlines are going to charge for bags then they should compensate with on time time departures and arrivals and faster delivery of bags to baggage claim areas. Frankly, time is money for me and it would be worth $15 to have my bag waiting when I got to baggage claim. I've waited nearly an hour for bags at LAX and 30-45 minutes at other large airports.

If $25 would guarantee my suitecase would come out first, I'd pay it.

Also, if the airlines want to charge more fees, then they should be on time. I know for a fact that they over schedule flights knowing they can't possibly arrive or depart on time. And I don't consider an on-time departure as the time they push from the gate. On time departure should mean an on time take off and on time arrival at the jetway.

Weather is certainly a factor that can significantly influence on time arrivals and departures. ATC is also at fault at times, especially when work slow downs are used as a tactic during union negociations.

So here is my recommendation to the airlines:

1. First checked bag that is the size of a carryon and weights less than 26 pounds is free.
2. First checked bag that is larger than a carryon or weights 26 pounds or more is $15.
3. Passengers can pay a $25 sur-charge in lou of the first checked bag charge to have their bag treated as priority so they are delivered first to baggage claim.
4. If the flights are late, any charge for the first checked bag are credited back to the passengers' credit cards. The $25 sur-charge for priority delivery is not refunded.

I probably don' have it quite right, but it seems to me that my formula strikes a balance between the airlines' need to cut fuel costs (lighter weight gross takeoff weight) and increasing revenue through additional fees. Passengers should feel they are getting something back if the airlines don't meet their schedules. They still make money off people like me who would rather pay a sur-charge than spend a half hour waiting for my bags.

Posted By FMB on June 22, 2008, 11:11 AM

It's already incredible, how much people try to carry on a flight. You get knocked around with bags that barely fit in the overhead bins. I have always carried a backpack(small) and sent the majority of my belongings through the check-in. I have never had a bag lost and only 2 times delayed. I feel that a fee for the first bag is unreasonable, especially since AA already has a weight restriction and overlimit fee! With the security restrictions on what you can carry, if we are travelling for more than a weekend, women especially, will need to have a checked bag and with kids, even more likely. Discrimination!

Posted By Patti on June 22, 2008, 8:14 PM

For the past few years I have been traveling with my 90+ year old mother in a wheelchair. We take just one wheeled carryon and our purses. I pack a box with everything else we will need on our trip and ship it to our destination. You better believe that costs more than $15. But it is worth it to me to know that our "baggage" will be waiting for us at our destination and that I don't need to drag extra luggage around the airport with me, because my focus needs to be on my mom and her needs.

Posted By Lois on June 23, 2008, 5:53 PM

It is not just $15.00 for the first checked bag and $25.00 for the second checked bag it is a $30.00 fee for the first bag checked (round trip cost) and a $50.00 fee for the second checked bag ( round trip cost). Lets address these prices correctly. You are travelling round trip are you not????
As for food and drink costs, I always take my own snacks with me, mine are better and more in keeping with my diet!!
My carry-on has always weighed the correct amount and has always been the correct size. I carry my medicines, my camara, my jewerley, a change of underclothes and a clean blouse, a sweater and a lite nightgown (a lesson I have learned the hard way because of lost luggage), and my carry-on is not heavy!!!!!
I fly Southwest and Jet Blue when I can and the other mismanaged airlines only when necessary!!
Have a great flight down American Airlines, United, U.S.Air( too bad you will take AmericaWest with you)! So long!!!!!!!!! You will not be missed!!!!
Marie, Henderson Nevada

Posted By MARIE on June 23, 2008, 7:13 PM

I just finished a 4 leg round trip yesterday
and was dismayed at the number and size of the carry-ons people had. There may be check-in and carry-on policies, but the only enforcement I saw was at the bag check-in. Scales, sizeing methods, and of course "bag counts". None of this policy conformance appeared to be happening when boarding with carry-ons!

Posted By George on June 24, 2008, 12:51 PM

The policy has just forced people to carry on bags they would have normally checked, resulting in chaos in the passenger cabin.

L.L. Bean said it perfectly "Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more." Apparently American Airlines and the balance of the airline industry never heard of Mr. Leon Leonwood Bean!!

It's not a crime to treat your customers intelligently.

Posted By Mr. Bill on June 26, 2008, 5:24 PM

American Airlines, and ALL the airlines are really screwing us over....no regulation (thanks W ), so they can do whatever the he11 they want. I'm fed up with flying, dealing with security lines / hassles, long delays and traffic. The American public should try to stay home, and BOYCOTT THE AIRLINES !

*Check this u-tube video - it says it all about these fees!

http://youtube.com/watch?v=hp4RvKqmfY8

Posted By Mark on June 26, 2008, 8:26 PM

Hey people:
Let's contact AA and tell them what WE think:
Sean Bentel Manager, customer relations
(817) 963-1234 sean.bentel@aa.com

Ralph Richardi
Senior vice president, customer services
(817) 963-1234
ralph.richardi@aa.com

Gerard J. Arpey
President and chief executive officer
(817) 963-1234
gerard.arpey@aa.com

Posted By Mick on June 26, 2008, 9:41 PM

Assuming the airlines are indeed in a world of hurt, can anyone explain to me how in the world "special deals" keep arriving via E-mail and in the newspaper?

"Save on Summer Sale!
"Below are your Weekly Fare Specials ..."

Something just doesn't add up about this.

Posted By Scott on July 1, 2008, 9:07 PM

Mark DuPont explains they have to charge for bags because oil is $140/barrel, and they can't charge more and stay competitive. So, he is saying that other airlines are NOT paying $140/barrel for their oil? The costs for fuel should be fairly similar between airlines (depending heavily on the quality of the fuel hedge managers) yet, AA needs to charge and other airlines don't? Not making sense Mr. DuPont.

I agree that on-line booking sites should include all estimated fees and include the bag fee. This would level the playing field again.

Also, if 1 in 4 will really pay the fee, you only need to charge $5 more per ticket, and will generate 33% more revenue, and 78% less bitterness.

Posted By Susan on July 7, 2008, 7:02 PM

Susan, excellent quantitative reasoning to an issue that continues to confound me as to the overall way airlines to business. We all agree; oil costs more, so fares should reflect that.

But riddle me this, which comes at an especially interesting time given my interest in this overall discussion. I was supposed to fly from MSP to DEN but got sick and had to cancel. Hertz: No problem. Holiday Inn: No problem. Both adding, "We hope you feel better and will consider us next time you travel."

NWA: Wouldn't do a thing, could care less about our personal situation. One option was to have my wife fly on my ticket with my son (who had the other ticket) so they could enjoy the trip. "No." What the heck? The seat's sold to us, it's just my wife instead of me occupying it.

All they'd concede to is cancel the reservations and let us use our money on other tickets w/i a yr and charge us $100 ea for the privilege.

Before any disgruntled airline employees lecture me on how business is done ... note Hertz & Holiday Inn's responses to me as a customer.

Frustrated? You bet. I'd go out of business treating people that way; oh, that's right - the airlines ARE going out of business.

Posted By Scott on July 7, 2008, 9:53 PM

Schofield, Something is wrong when a person can take 1 carry on bag for a 7 day cruise and the other trips you mentioned. You must wash your same underwear every night, and wear the same clothes every day. Come on, you do need 1 regular size suite case. Also, do you buy anything to bring home on these trips? For a person like you, pictures will be enough. Or post cards.

Posted By D. Jeffers on July 10, 2008, 11:16 AM

Less for more. How refreshing!
IF AA thinks that they can hide the bottom line from their customers they deserve what happens to them.

Posted By Jerry on July 28, 2008, 3:19 PM

I fly American out of Omaha because it is non stop to Dallas. I will not fly them because of all the petty charges here and there. Southwest does not charge for the first bag it may take longer but I would rather boycott American and the rest of them doing the baggage charges. By the way do they know that the price of gas has gone down?

Posted By portia becker on July 28, 2008, 9:05 PM

STOP YOUR COMPLAINING AND PAY THE $15. AMERICANS ARE IDIOTS IF THEY DON'T THINK IT COSTS MORE THEN $15 PER TICKET TO RECOUPE COSTS FROM HIGHER OIL PRICES. START BLAMING CONGRESS!!!!!!!!!!!!!!!!!!!!!

Posted By AA on July 29, 2008, 1:00 AM

Southwest Sucks!!!!!!!!!!!!!!If I wanted a show I go to Broadway.

Posted By AA on July 29, 2008, 1:06 AM

To Scott:
I agree with some of what you say, however I would encourage you to become an airline executive and enjoy the cut throat business that it is. I don't know what business it is that you are in, but I would bet you that it isn't anything like a transportation company. Why don't you take on the insurance companies?....the only business in the United States that is mandated by law that everyone has! What other industry in the USA has the legislature mandating that you use it? Also to everyone else out there that is complaining....DRIVE yourself and see how much it costs!

Posted By sam sam on August 5, 2008, 9:11 AM

From Mary D: I am shocked at the airline staff that seem to support this $15 charge.

Dear Mary D: The last time that I checked, one is hired to do a job that the company requires or go somewhere else, whether you agree with it or not is not the issue. I am sure most of the employees don't agree.

From Scott: But riddle me this, which comes at an especially interesting time given my interest in this overall discussion. I was supposed to fly from MSP to DEN but got sick and had to cancel. Hertz: No problem. Holiday Inn: No problem. Both adding, "We hope you feel better and will consider us next time you travel."

NWA: Wouldn't do a thing, could care less about our personal situation. One option was to have my wife fly on my ticket with my son (who had the other ticket) so they could enjoy the trip. "No." What the heck? The seat's sold to us, it's just my wife instead of me occupying it.

All they'd concede to is cancel the reservations and let us use our money on other tickets w/i a yr and charge us $100 ea for the privilege.

Scott: BTW I am not a disgruntled airline employee..just somewhat educated...business major. Your example is somewhat true but very flawed. You must have taken advantage of a discounted ticket...hence you should have READ the terms and conditions of carriage and fare rules. You purchased your ticket in advance to comply. All you did with Hertz and Holiday Inn was reserve a car and a room. You probably did not pay for your car in advance and probably did not pay for your hotel room in advance. If you had, there would have been cancellation penalties. Any more riddles to solve?

Posted By sam sam on August 5, 2008, 10:30 AM