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Comments (4)
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Save/ShareOne of my new favorite websites is Contact Help. Got a dispute with your airline or need to return some defective luggage to Amazon or another retailer? Type in the website's name into the search box at Contact Help and—boom!—you have the correct phone number. The site's users regularly supplement its helpful info with updates, so check the time-stamp of the most recent comment to confirm that what you're reading is accurate.
If a company isn't in the database or you need additional help, a great Plan B is GetHuman.com, which Budget Travel has praised before as "the secret code to better customer service." The site is a cheat sheet of which buttons to press to reach a live customer service representative at a handful of companies, including dozens of travel-industry players, such as US Airways (800/428-4322, press 4, then 1).
User reviews and comments that include profanity or personal attacks or other inappropriate comments or material will be removed from the site. Additionally, entries that are unsigned or contain "signatures" by someone other than the actual author will be removed. Finally, we will take steps to block users who violate any of our posting standards, terms of use or privacy policies or any other policies governing this site. Please review the full rules governing commentaries and discussions.
Wow, talk about a GREAT resource! I searched and searched for the customer service number for American Airlines when they lost my luggage for 7 weeks, and this would have come in handy. I am definitely bookmarking that site.
Posted By adriana on March 10, 2009, 6:47 PM
I've had a copy of the "GetHuman" list since 2006, & have used it several times - very useful! One trick I've learned myself - pressing "0" once you're inside most phone trees will take you directly to a human operator at the company; they, in turn, can re-direct your call to the appropriate (human) employee.
Posted By AspenGal on March 12, 2009, 1:29 PM
My mom was hard of hearing and could not follow the often rapid-fire keypad options on a phone menu. She either pressed "0" for operator or, if the menu had an option for rotary-phone callers to wait, she just waited and always got a human on the other end. I'm sure the latter is being phased out as we speak but at least for now it's another possible option.
Posted By mary on March 12, 2009, 6:09 PM
About ten years ago I had an email site that provided the contacts for getting to the right person in various companies by mail. It also gave letters or comments and statistics on complaints. I lost it.
Does anybody know what that is?
Thanks.
Posted By Betty on March 12, 2009, 7:06 PM