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Comments (2)
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Save/ShareToday Travelocity is getting rid of its booking fees on plane tickets sold through May 31, matching a move last week by Expedia, as first reported by the Wall Street Journal. The fees, from $7 to $12, have been disguised as part of the government taxes and fees during the online checkout process.
While both websites say they'll only waive the fee until end of May, I agree with travel industry analyst Tom Botts that the fees are going to be gone for the rest of the summer. As Tom points out, "Adding fees back in is hard—really hard." Given that Priceline and Hotwire have also waived these fees, the pressure is on the last holdout, Orbitz, to drop plane-ticket fees as well. More than half of visitors to Expedia also visit Orbitz or vice-versa, so customers will be comparison shopping for the lowest price.
Travelocity also launched a limited price guarantee on vacation packages, called "PriceGuardian" that is similar to a program Orbitz rolled out late last year, (see our earlier blog post "Orbitz to automatically refund customers if airfare drops").
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I purchased 2 international tickets with Expedia.com about 2 weeks before they eliminated the booking fees (our trip is late April through early May) - what are the chances of trying to request a refund of the $14 we were charged?
Posted By Barbara on March 19, 2009, 1:38 PM
Barbara: chances are zero. EXPEDIA does not reimburse money even when they make mistakes and ruin your trips. Source: http://www.victimsofexpedia.com
Posted By John on March 24, 2009, 4:02 PM