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Save/ShareThe global brand leader of St. Regis Hotels, who stays at hotels 150 nights a year -- and not only at properties affiliated with his brand -- tells how to get the most out of a stay at any hotel.
St. Regis's Paul James offered his tricks of the trade in a Wall Street Journal interview. James advises three key steps a traveler should take to get great service:
1. It never hurts to ask. If there's anything special you want -- a crib in the room, a mini fridge, a certain style or shape of room, some fruit waiting on arrival -- call the hotel and request it, and then ask again when you check in. "It's surprising how much a hotel generally can do and can provide for you once you get there," says James.
2. Dress nicely: "If you look the part, you'll tend to get looked after a little bit better."
3. Be nice and give feedback to the concierge. Good concierges are extraordinarily knowledgeable, so it is wise to build a rapport and to help them help you. James says, "If you reward them with a, 'That was great—more like that, please,' it could help open up a whole raft of new access points to the city."
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It takes a lot of work to become a concierge with crossed keys, or so I've heard. I have a lot of respect for these professionals! They really can make life easier. I traveled with my elderly mother and appreciated any advice they could give.
Posted By M.Bolton on July 30, 2010, 5:23 PM